Marina McNerney
Fairview,PA
Summary
Dynamic and results-oriented professional with experience at Tim Hortons, excelling in customer service and teamwork. Demonstrated ability to enhance customer satisfaction and streamline operations, showcasing strong multitasking and problem-solving skills. Proven track record in maintaining high safety and cleanliness standards, contributing to improved workplace efficiency and aesthetics.
Positive, adaptable, and reliable with a strong teamwork and customer service commitment. Understands the importance of maintaining a clean and organized environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to a positive team atmosphere and ensure customer satisfaction.
Professional in the service industry, prepared for collaborative roles in fast-paced environments. Proven ability to support operational efficiency and improve customer satisfaction. Focused on teamwork and adaptability, possessing strong communication and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Crew Member
Tim Hortons
09.2023 - 08.2024
- Worked at front counter, drive-thru, and other areas.
- Operated cash register to ring up final bills and process various forms of payment.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Groundskeeper
Erie Zoo
05.2022 - 08.2023
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Contributed to overall property aesthetics improvements resulting from dedicated attention towards daily maintenance tasks and detail-oriented approach to groundskeeping.
- Reduced equipment downtime via regular maintenance checks and timely repairs as needed.
- Enhanced curb appeal by maintaining lawns, gardens, and walkways in pristine condition.
- Cultivated positive work environment through effective communication with team members and supervisors.
- Upheld high safety standards on all tasks, ensuring minimal workplace accidents or injuries.
- Streamlined waste management processes through diligent monitoring of trash receptacles and recycling bins on property's premises.
Education
High School Diploma -
Fairview High School
Erie, PA05-2022
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Customer engagement
- Taking orders
- Cleaning and sanitizing
- Self-discipline
- Flexible schedule
Timeline
Crew Member
Tim Hortons
09.2023 - 08.2024
Groundskeeper
Erie Zoo
05.2022 - 08.2023
High School Diploma -
Fairview High School
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