Marina Miranda
Tucson,AZ
Summary
Resourceful Assistant General Manager with expertise in recruiting, customer service, and financial management. Leveraged extensive experience to streamline operations and enhance team collaboration, driving increased morale and productivity.
Overview
1
1
Certification
3
3
years of post-secondary education
12
12
years of professional experience
Work History
Assistant General Manager
Circle K
Tucson, Az
01.2017 - Current
- Data Entry
- Inventory receiving
- Inventory Audit
- Managed supply orders, ensuring adequate stock levels for seamless operations.
- Supervised daily convenience store operations, enhancing customer experience and store performance.
- Managed associate schedules, coverage, and shift handoffs
- Trained staff on Circle K service standards, fostering a knowledgeable and efficient team.
Customer Service Representative
Customer Contact Channels
Tucson, AZ
11.2014 - 10.2016
Inbound Call Center
- Answer calls for Medicare health insurance members
- Provide benefit and eligibility information based on plan and market
- Check status of prescription claims
- Process refill requests for mail order pharmacy
- Place online OTC orders for members
- Confirmed caller authenticity while protecting PHI
Education
Associate of Applied Science - Health Information Technology
Pima Community College
Tucson, AZ 01.2024 - 11.2026
Tucson High School
Tucson, AZSkills
- Claims management
- HIPAA compliance
- Electronic health records
- Medical terminology
Certification
- Fingerprint Clearance Card
- Driver’s License
Timeline
Associate of Applied Science - Health Information Technology
Pima Community College
01.2024 - 11.2026
Assistant General Manager
Circle K
01.2017 - Current
Customer Service Representative
Customer Contact Channels
11.2014 - 10.2016
Tucson High School