Marina Morrison

• Call center customer service rep
• Server
• Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
• Trained team members on performance metrics and consumer behavior identification.
• Supervised [Number] [Job Title]s in providing excellent customer service to callers requiring assistance for [Type] and [Type] issues.
• Executed Monthly Performance Plans with representatives to to identify production gaps.
• Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
• Developed process controls and metrics for daily management of call center.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

• Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
• Planned, prepared, and served meals and snacks according to prescribed diets.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
• Answered patient assistance calls, assessed needs, and offered qualified support.
• Ran errands for patients, did shopping, and picked up other necessities.

Customer Service Inventory Cash management

I have to do scheduling and customer service handling complaints and improving service everyday and see too day to day operations

• Trained servers on order management, food service quality and how to build rapport with guests.
• Welcomed and greeted guests before presenting special menu items to clients.
• Led team of servers to consistently meet customer service and sales targets.
• Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
• Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
• Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
• Completed daily procedure checklist and communicated changes to servers and kitchen staff.
• Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
• Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
• Managed staff schedules and maintained adequate coverage for all shifts.
• Oversaw food preparation and monitored safety protocols.
• Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

• Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
• Trained team members on performance metrics and consumer behavior identification.
• Supervised [Number] [Job Title]s in providing excellent customer service to callers requiring assistance for [Type] and [Type] issues.
• Executed Monthly Performance Plans with representatives to to identify production gaps.

• Cash management
• Food prep/Food sanitation
• Server, server trainer

• Cash management
• Food prep
• Food sanitation
• Server, server trainer
• Friendlys

• Cash management
• Food prep
• Food sanitation feb 2012 Server

• Cash management
• Food prep
• Food sanitation

• Real estate
• Leads
• Closing deals
• Contracts etc
• Server, manager

• Cash management
• Food prep
• Food sanitation