PLUSMEN NLANDU LUSALA
Arlington,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Pastor
Eagle of End Time Message
Hurst, TX
03.2009 - Current
- Developed long-term strategies for growth of the ministry.
- Mentored new pastors and provided pastoral care when needed.
- Managed social media accounts for the purpose of promoting upcoming events or services.
- Assisted with administrative tasks related to church operations such as managing budgets, scheduling staff meetings.
- Developed weekly sermons and delivered them during Sunday services.
- Met with individuals seeking counseling or advice on personal matters.
- Provided spiritual guidance and direction to church members.
- Participated in ministerial conferences and other professional development opportunities.
- Organized special events such as weddings, baptisms, funerals.
- Recruited volunteers for various ministries within the church.
- Provided oversight for all staff positions within the organization.
- Conducted periodic reviews of church policies and procedures to ensure compliance with laws and regulations.
- Engaged in public speaking engagements at civic organizations or other churches.
- Coordinated fundraising activities to meet financial goals of the organization.
- Facilitated conflict resolution among church members.
- Encouraged members to become actively involved in mission work.
- Created discipleship programs for youth and adults.
- Led Bible study classes and facilitated small group discussions.
- Compiled monthly reports summarizing progress towards meeting organizational objectives.
- Demonstrated effective leadership to church, including managing daily operations, developing and administering annual budget and promoting compassionate pastoral care to members and public.
- Worked with church leaders, staff and ministry teams to achieve growth of church and to foster positive community impact.
- Visited, counseled, and prayed with church members to provide pastoral care.
Lead Customer Service Representative
Fedex
Fort Worth, TX
07.2004 - 05.2022
- Maintained up-to-date knowledge of company products and services.
- Developed strategies to improve the overall quality of customer experience.
- Oversaw daily operations of the call center team including scheduling shifts, assigning tasks.
- Provided guidance and support to customer service representatives.
- Maintained up-to-date knowledge of products and services offered by the company.
- Trained new employees on company customer service policies and service level standards.
- Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
Education
High School Diploma -
Institut Ngolo
Kinshasa, DRC07-1994
Skills
- Staff Leadership
- Inspirational leadership
- Preaching
- Volunteer Management
- Counseling
- Conflict management
- Public Speaking
- Small Group Facilitation
- Strategic Planning
Languages
English
Professional
French
Full Professional
Timeline
Pastor
Eagle of End Time Message
03.2009 - Current
Lead Customer Service Representative
Fedex
07.2004 - 05.2022
High School Diploma -
Institut Ngolo
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