Marina Ollis
Sellersburg,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
Appointment Scheduling Representative
Advanced ENT and Allergy
06.2020 - Current
- Answer all incoming calls in a timely manner, promptly and courteously
- Schedule, confirm, cancel and reschedule patient appointments
- Inform patients of office policies and office locations when scheduling appointments
- Obtain referrals and verify eligibility
- Review appointment schedule for errors, and make any corrections in schedule
- Maintain HIPAA compliance, ensuring the confidentiality, security, and physical safety of all patients and patient information.
Freelance Web Developer
Self-employed
01.2018 - 03.2023
- Designed, implemented and monitored web pages, plugins and functionality for continuous improvement.
- Ensured compliance with US and international laws and policies (cookies, privacy, etc.)
Leasing Agent
Schuler Bauer Real Estate
09.2018 - 03.2020
- Presented available properties to potential renters
- Advertised available properties via company website and social media.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Participated in property inspections to prepare for move-ins and move-outs.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Wiki Content Management Specialist
Global Payments
10.2012 - 01.2018
- Administered the content of the company intranet
- Collaborated with every department in the office of more than 800 people to ensure that information posted online is complete, accurate and up-to-date.
- Edited and revised wide array of content for accuracy, clarity and consistency.
- Drove accuracy of content through careful proofreading and fact-checking.
Customer Advocate
Heartland Payment Systems
08.2009 - 10.2012
- Provided accurate high quality service to both internal and external customers
- Answer inquiries related to service and technical support for point of sale devices involving credit, debit and EBT card processing
- Additional role as a website administrator for the Client Services department.
Quality Assurance Analyst
Heartland Payment Systems
08.2007 - 08.2009
- Prepared, evaluated, and executed testing plans of POS level applications and processes
- Tailored testing procedures to obtain data most relevant to understanding underlying causes of production limitations.
- Reviewed test results to determine compliance with codes and specifications before certification into the production environment
- Kept scripts and test cases updated with current requirements.
- Provided support for vendors and customers on the test environments and network specifications
- Provided training to internal and external customers as needed after new version releases.
Senior Back Office Support Rep
Heartland Payment Systems
04.2006 - 08.2007
- Answered application and technical questions via phone and email, providing installation support, troubleshooting network and system problems, and providing technical training as well as documenting service requests and responding to trouble tickets initiated by other departments.
Help Desk Lead
Heartland Payment Systems
12.2000 - 04.2006
- Served in a lead role within the Help Desk to ensure client calls are responded to in a courteous, complete and timely manner
- Monitored workload and made call or staffing adjustments as necessary, served as a resource to Help Desk associates in problem resolution, and handled escalated client calls
- Assisted Supervisor in monitoring productivity and quality for the front line associates
- Provided technical support to internal and external clients
- Courteously and promptly resolved customer questions and problems, and maintained professional relationships.
Education
Work toward Bachelor's degree in CIS Networking - Computer And Information Sciences
East Tennessee State University
Johnson City, TN01.2009
Associate of Applied Science - Computer And Information Sciences
Northeast State Technical Community College
Blountville, TN01.2007
Skills
- Customer Support
- Telephone Reception
- Credit Card Processing Industry Expertise
- Web development experience with HTML, CSS, JavaScript and ASPNET (5 years)
- All Microsoft Office applications (10 years)
- Wiki systems (6 years)
- Content management (10 years)
Military Service
- Military Service Branch: United States Army
- Military Service Rank: E4
Timeline
Appointment Scheduling Representative
Advanced ENT and Allergy
06.2020 - Current
Leasing Agent
Schuler Bauer Real Estate
09.2018 - 03.2020
Freelance Web Developer
Self-employed
01.2018 - 03.2023
Wiki Content Management Specialist
Global Payments
10.2012 - 01.2018
Customer Advocate
Heartland Payment Systems
08.2009 - 10.2012
Quality Assurance Analyst
Heartland Payment Systems
08.2007 - 08.2009
Senior Back Office Support Rep
Heartland Payment Systems
04.2006 - 08.2007
Help Desk Lead
Heartland Payment Systems
12.2000 - 04.2006
Work toward Bachelor's degree in CIS Networking - Computer And Information Sciences
East Tennessee State University
Associate of Applied Science - Computer And Information Sciences
Northeast State Technical Community College
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