Bianca Ontiveros

Customer service Fostered positive relationships with team members to improve company culture and increase productivity. Prospected new customers to generate sales leads and increased revenue from existing clients. Prepared and delivered samples and quotations to customers while providing technical expertise to convert prospects into sales. Gained extensive knowledge of products and services to provide best-in-class sales engineering solutions. Delivered technical presentations matching audience level of expertise to explain products and services to customers. Tracked sales data for analysis and forecasting. Assisted customers in troubleshooting product issues and provided timely technical support. Cultivated and maintained strong relationships with customers to ensure a positive customer experience. Utilized creative problem-solving skills to overcome technical challenges in the sales process.