Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marina Ortiz-Campuzano

Kyle,TX

Summary

I am bilingual, fluent in both English and Spanish, with a passion for instructing children. I have over three years of experience in managing and instructing a classroom of up to 20 children, of varying ages. A strong communication was upheld with the students' parents , as there were updates of the progress of the students as well as any areas for opportunity and growth that each respective student may have had. A variety of relevant skills were used in ensuring that everything was running efficiently, such as time management, active listening, organization, multi-tasking, and a working knowledge of how use Microsoft Office. At my current job, I have attained and/or utilized transferrable skills, including assisting Spanish speaking guests who required various financial needs such as sending money out of state/country, cashing a check, or acquiring a money order. Additionally, strong communication is used frequently on a daily basis, as well as team work, problem solving, addressing the needs of upset guests, and successfully balancing a register drawer throughout the day.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Walmart
Kyle, TX
09.2016 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns and exchanges.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Operated cash registers to process payments from customers.
  • Collaborated with team members to maximize productivity and efficiency.
  • Answered phone calls regarding inquiries about products or services.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Built and maintained good communication and working relationships with peers and upper management.
  • Trained new team members using approved training materials and information.

Sabbath School Teacher

Teacher Aid
Austin, TX
06.2019 - 06.2023
  • Provided individualized instruction to meet the needs of all students.
  • Supported teachers by preparing materials, setting up equipment, and organizing supplies.
  • Helped teacher plan lessons utilizing various teaching strategies including hands-on activities and technology integration.
  • Collaborated with teachers to develop instructional plans that meet individual student needs.
  • Participated in professional development opportunities such as workshops or conferences related to teaching practices or educational trends.
  • Created visual aids such as bulletin boards or displays to enhance the learning environment.
  • Adapted teaching methods and materials to meet students' varying needs and interests.
  • Organized student performance and enrichment activities to facilitate learning.
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Worked one-on-one with special needs students to help navigate through school challenges.

Education

Associate of Arts - Teaching in Education Instruction EC-6 Levels

Austin Community College
Austin,TX
12-2023

High School Diploma -

Lehman High School
Kyle,TX
06-2016

Bachelor of Arts - Bilingual Education

Texas State
San Marcos

Skills

  • Bilingual
  • Experience With Children
  • Class Management
  • Active Listening
  • Multi-Task Management
  • Microsoft Office
  • Customer Service
  • Communication Skill
  • Organizational Skill
  • Time Management
  • Leadership
  • Student and Parent Relations
  • Supervising Student Activities
  • Serving Diverse Communities
  • Helping Students With Special Needs
  • Student Engagement
  • Small Group and Individual Assistance
  • Positive Attitude

Timeline

Sabbath School Teacher

Teacher Aid
06.2019 - 06.2023

Customer Service Representative

Walmart
09.2016 - Current

Associate of Arts - Teaching in Education Instruction EC-6 Levels

Austin Community College

High School Diploma -

Lehman High School

Bachelor of Arts - Bilingual Education

Texas State
Marina Ortiz-Campuzano