Summary
Overview
Work History
Education
Skills
Timeline
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Marina Palermo

Fort Mill,SC

Summary

Proven leader with a track record of driving business growth at 8th Limb Yoga through strategic marketing and exceptional client service. Skilled in financial management and relationship building, I excel in creating efficient operations and fostering team collaboration. Achieved significant customer retention by prioritizing customer satisfaction and employee development.

Overview

7
7
years of professional experience

Work History

Owner

8th Limb Yoga
08.2020 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Reported issues to higher management with great detail.

Realtor

Costello REI
04.2017 - Current
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
  • Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
  • Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
  • Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
  • Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
  • Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
  • Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
  • Ensured compliance with federal/state laws regulating real estate transactions.
  • Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
  • Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
  • Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.

Office Manager

Bentley Chiropractic Wellness Center
03.2018 - 06.2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Spearheaded community outreach initiatives, improving company's local reputation and engagement.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
  • Reduced environmental impact by initiating recycling program and promoting paperless processes.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Managed senior-level personnel working in marketing and sales capacities.

Education

No Degree - Interior Design

Rochester Institute of Technology
Rochester, NY

Skills

  • Customer Relations
  • Small business operations
  • Client Service
  • Operations Management
  • Business Management
  • Staff Management
  • Marketing
  • Financial Management
  • Staff hiring
  • Business launch
  • Business Administration
  • Negotiation
  • Sales Leadership
  • Product branding
  • Contract Management
  • Sales management
  • Human Resources
  • Attention to Detail
  • Customer Service
  • Decision-Making
  • Teamwork and Collaboration
  • Team Leadership
  • Customer Service Management
  • Effective leader
  • Scheduling
  • Goal Setting
  • Inventory Management
  • Business Leadership
  • Desktops, Laptops, and Mobile Devices
  • Customer Retention
  • Employee Relations
  • Employee Scheduling
  • Staff training/development
  • Employee Motivation
  • Hiring and Onboarding
  • Sales Strategies
  • Staff Scheduling
  • Management Team Building
  • Administrative Management
  • Training Management
  • Delegation
  • Staff Development
  • Marketing Strategies
  • Employee reviews
  • Employee Relations
  • Employee Scheduling
  • Staff training/development
  • Employee Motivation
  • Hiring and Onboarding
  • Sales Strategies
  • Staff Scheduling
  • Management Team Building
  • Administrative Management
  • Training Management
  • Calendar Management
  • Delegation
  • Staff Development
  • Marketing Strategies
  • Employee reviews
  • Sales Promotion
  • Employee Relations
  • Employee Scheduling
  • Budget Control
  • Staff training/development
  • Employee Motivation
  • Hiring and Onboarding
  • Sales Strategies
  • Staff Scheduling
  • Management Team Building
  • Administrative Management
  • Training Management
  • Calendar Management
  • Delegation
  • Staff Development
  • Marketing Strategies
  • Employee reviews
  • Sales Promotion

Timeline

Owner

8th Limb Yoga
08.2020 - Current

Office Manager

Bentley Chiropractic Wellness Center
03.2018 - 06.2024

Realtor

Costello REI
04.2017 - Current

No Degree - Interior Design

Rochester Institute of Technology

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Marina Palermo