Marina Palomino
Humble,TX
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Customer Service Clerk/Receptionist
Old Dominion Freight
12.2021 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Responded to customer questions about products and services
- Directed visitors to correct personnel to handle individual concerns
- Recorded inquiries and calls into computer system
- Followed daily calling list administered by managers and called each person to confirm appointments
- Made appointments for customers based on individual preferences
- Scheduled and confirmed appointments
- Provided exceptional customer service through effective telephone communication and follow-ups
- Answered telephones and directed calls to appropriate staff members
- Sorted incoming mail and directed to correct personnel each day.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
- Kept reception area clean and neat to give visitors positive first impression.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Team Leader
Chik-Fil-A
09.2020 - 10.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collected, arranged, and input information into database system.
Education
High School Diploma -
Nimitz High School
Houston, TX05.2007
Skills
- Customer Service Excellence
- Account Updating
- Typing Proficiency
- Delivery Scheduling
- Microsoft Outlook
- Administrative Support
- Call Center Operations
- Multi-Task Management
- Active Listening
- Customer service excellence
- Payment Processing
- Customer Relations
- Data Entry
- Clerical Support
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Clerk/Receptionist
Old Dominion Freight
12.2021 - Current
Team Leader
Chik-Fil-A
09.2020 - 10.2021
High School Diploma -
Nimitz High School
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