Marina Payne
LENEXA
Summary
Proficient Quality Analyst with experience handling and resolving critical quality problems using research abilities. Strong analytical, organizational and planning abilities. Consistently works with minimum supervision. Independent and self-directed.
Overview
10
10
years of professional experience
Work History
Quality Analyst
U.S. Bank
Overland Park, KS
08.2021 - Current
- Ensured compliance with company standards, regulations and procedures related to quality control.
- Reviewed and evaluated financial documents for accuracy and completeness to ensure compliance with disclosure regulations.
- Compiled, reviewed, and updated financial information for use in regulatory filings.
- Organized and maintained confidential records related to disclosure activities.
- Analyzed financial data including income, assets, debts and liabilities of borrowers.
- Performed quality control reviews on approved loans prior to closing documents being generated.
Customer Service Associate
Capitol Federal Savings Bank
Topeka, KS
04.2018 - 10.2019
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Performed cash handling duties including counting currency, coins and checks.
- Prepared reports on transaction activity for management review.
Marina Dock Hand
Melvern Lake Marina
Melvern, KS
05.2014 - 07.2017
- Assisted customers with the loading and unloading of their boats onto the docks.
- Provided customer service by responding to questions regarding boat rentals, fuel prices, and other services offered at the marina.
- Conducted daily inspections of boats stored at the marina for damage or signs of wear and tear.
- Responded to questions about local area and company services.
- Activated fuel pumps and filled fuel tanks with gasoline or diesel fuel.
Education
Some College (No Degree) - Accounting
Johnson County Community College
Overland Park, KSSkills
- Continuous Improvement
- Quality Improvement
- Money Handling
- Cash counting
- Data Verification
- Performance Evaluation
- Adaptability
- Interpersonal Skills
- Audit Documentation
- Stress Tolerance
- Money Management
- Customer relationship development
References
References available upon request.
Timeline
Quality Analyst
U.S. Bank
08.2021 - Current
Customer Service Associate
Capitol Federal Savings Bank
04.2018 - 10.2019
Marina Dock Hand
Melvern Lake Marina
05.2014 - 07.2017
Some College (No Degree) - Accounting
Johnson County Community College