Marina Perez
Reston,VA
Summary
Self-motivated, dependable Residential Supervisor committed to facilitating empathetic and efficient treatment environment. Excellent communication and relationship building skills. Remains calm and poised in high-pressure situations, leveraging conflict-resolution skills to maintain order and peace. Provided compassionate support while adhering to mission of organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Residential Supervisor
Newport Healthcare
09.2022 - Current
- Promoted to residential supervisor and became responsible for overseeing Care Coordinators and clinical residence to maintain safe and caring environment for adolescents.
- Directly observed and provided regular feedback and training to a team of Care Coordinators (CCs). Held each employee responsible for completing daily tasks and overall job performance. Conducted regular performance evaluations and individual supervisions.
- Reviewed shift reports for treatment implications and communicated them to clinical team in order to ensure most efficient and holistic treatment approach. Attended weekly Treatment Team meetings and shared action plans and information pertaining to clients with the CCs.
- Oversaw admissions and discharges of clients and coordinated with intake and clinical team to ensure a smooth process. Conducted intakes and orientation with new residents including intake paperwork and policies.
- Facilitated weekly groups for the clients, including a weekly community meeting. Mediated conflicts between clients to ensure a productive and respectful resolution of any issues. Took initiative to provide crisis management/interventions and milieu support for both client and staff needs.
Care Coordinator
Newport Healthcare
07.2021 - 09.2022
- Provided direct service to adolescents with behavioral and mental disorders in a residential setting. Observed and monitored residents' behavior per individual treatment plans. Facilitated assigned groups, meetings and/or activities per program.
- Built successful rapport with adolescents in order to ensure efficient and compassionate support throughout treatment for a range of issues including self-harm, suicidal risk, anxiety, depression, PTSD, personality disorders, eating disorders, etc.
- Applied an array of crisis intervention and verbal de-escalation strategies to assist residents' return to individual baselines if they became emotionally dysregulated, behaviorally concerning, or a safety risk.
- Documented observations and interventions in resident records and shift report with a meticulous and organized approach.
- Maintained a therapeutically safe environment while learning to sustain personal and professional boundaries with residents and staff.
- Observed therapeutic groups and gained insight into clinical interventions for managing specific problems. Worked collaboratively with other mental health professionals to provide consistent care and improve treatment strategies.
Family Nanny
Private
01.2019 - 07.2021
- Built positive and nurturing environments to support child social and emotional growth.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Played games, worked on puzzles, and read books to young children.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Facilitated relationships with children and parents by developing caring and structured home environments.
Research Consultant
Child Welfare League Of America
05.2021 - 12.2021
- Collaborated with an integrated team that included professionals from the Child Welfare League of America, American Public Human Services Association and the American Academy of Social Work, contracted for a project aimed at creating a collaborative research agenda to identify research gaps to support child welfare and improve policy, program, and practice strategies.
- Coordinated national virtual meetings on behalf of project group and created materials provided to attendees.
- Communicated with members of various organizations and agencies to ensure attendance to meetings. Attendees included working professionals involved with child welfare, child protective services, foster care, juvenile justice and others that provide services to children and families across the United States.
- Organized input acquired, followed up with attendees for more contextual information, and aggregated concluding data into a consolidated final research report submitted to CEO of CWLA and other entities involved in this project including project funders.
Education
Master of Arts - Forensic Psychology
George Washington University, The
Washington, DC05.2021
Bachelor of Arts - Psychology
University of San Francisco
San Francisco, CA05.2017
Skills
- Residential Support
- Crisis Counseling
- Organizational Skills
- Multidisciplinary Team Collaboration
- Complex Problem-Solving
- Conflict Resolution
- Technical Documentation and Reading
- Case File Management
- Technology Programs (Microsoft, Apple and various Social Media Platforms)
Certification
- CPR and First Aid Certified by American Heart Association
- Certified Medication Aide by Virginia Department of Social Services
- CPI Nonviolent Crisis Intervention Certified
Timeline
Residential Supervisor
Newport Healthcare
09.2022 - Current
Care Coordinator
Newport Healthcare
07.2021 - 09.2022
Research Consultant
Child Welfare League Of America
05.2021 - 12.2021
Family Nanny
Private
01.2019 - 07.2021
Master of Arts - Forensic Psychology
George Washington University, The
Bachelor of Arts - Psychology
University of San Francisco