Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Marina Perez

Grahamsville,NY

Summary

Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

16
16
years of professional experience

Work History

Residential Associate

The Center for Discovery
Harris, NY
08.2021 - Current
  • Encouraged independence among residents by providing them with opportunities for self-care.
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Administered, coordinated or recommended disciplinary and corrective actions.
  • Conducted regular health checks on all residents to monitor their physical condition and progress.
  • Provided direct support to residents with daily living needs, including personal hygiene, meal preparation and household tasks.
  • Provided emotional support to residents during difficult times or transitions in their lives.
  • Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Developed and deepened relationships with residents and fellow staff.
  • Collaborated with other residential staff members to ensure efficient operation of the facility.
  • Conferred with medical personnel to understand backgrounds and needs of residents.
  • Ensured the safety and well-being of all residents by monitoring their behavior and intervening when necessary.
  • Adhered to all policies set forth by state regulations governing long-term care facilities.
  • Conducted regular rounds to keep residents and areas safe and secure.
  • Initiated conversations with residents about topics relevant to their interests.
  • Participated in team meetings to discuss any problems or concerns related to resident care.
  • Understood and followed oral and written directions.
  • Completed day-to-day duties accurately and efficiently.

Deli Manager

Peck's Markets
Livingston Manor, NY
03.2008 - 07.2021
  • Addressed employee performance issues promptly while also providing feedback and coaching as needed.
  • Conducted regular inspections of all refrigeration units to ensure temperature compliance with health codes.
  • Implemented cost-saving measures such as portion control, waste management.
  • Created tasty dishes using popular recipes, delighting patrons and generating return business.
  • Maintained accurate records of inventory and product ordering cycles.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Provided guidance and mentorship to team members on how best to serve customers' needs.
  • Explained goals and expectations required of trainees.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Managed daily operations of the deli including staffing, scheduling, merchandising.
  • Ensured cleanliness and sanitation of deli area, equipment, and supplies.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Trained new employees on proper food handling techniques and safety regulations.
  • Supervised deli staff to ensure efficient customer service.
  • Monitored daily sales reports to maximize profitability.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Reviewed invoices from vendors for accuracy prior to payment processing.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Assisted in developing marketing strategies that would increase sales in the deli department.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Resolved customer complaints in a professional manner.
  • Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
  • Ordered necessary deli supplies to maintain stock levels.
  • Reduced costs by controlling portion sizes and eliminating all types of waste.
  • Delegated work to staff, setting priorities and goals.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Identified needs of customers promptly and efficiently.
  • Collaborated with others to discuss new opportunities.

Education

Some College (No Degree) - Business Administration and Management

Sullivan County Community College
Loch Sheldrake, NY

Skills

  • Staff Training
  • Staff Communication
  • Call Answering and Routing
  • Ambulation Assistance
  • General Housekeeping
  • Safety Standards and Compliance
  • Daily Living Skills Instruction

References

References available upon request.

Timeline

Residential Associate

The Center for Discovery
08.2021 - Current

Deli Manager

Peck's Markets
03.2008 - 07.2021

Some College (No Degree) - Business Administration and Management

Sullivan County Community College

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