Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Marina Phillips

South San Francisco

Overview

4
4
years of professional experience

Work History

Personal Assistant

US Based Family
04.2024 - 04.2025
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Improved time management of the executive through effective prioritization and organization of tasks.
  • Aided executive in personal tasks such as scheduling appointments or running errands.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Coordinated events and functions with attention to detail ensuring successful execution.
  • Kept detailed track of household and maintenance inventory and schedules.
  • Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
  • Managed supplies inventory and overseeing maintenance requests.
  • Supported in achieving goals by proactively anticipating needs and addressing concerns promptly.

Bookseller

Livraria Leitura
07.2022 - 02.2023
  • Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
  • Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
  • Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
  • Assisted customers in locating desired titles, resulting in repeat business and positive feedback.
  • Assisted customers with locating books and other materials in store.
  • Maintained well-stocked inventory of books, magazines and literary merchandise for customer needs.
  • Provided exceptional customer service through active listening, addressing concerns promptly and professionally.
  • Contributed to a welcoming store atmosphere by engaging with customers and sharing personal insights on various titles.
  • Enhanced customer satisfaction by providing personalized book recommendations based on individual preferences.
  • Researched and ordered new titles to maintain updated store selection.
  • Supported a positive work environment by collaborating with team members to achieve collective goals.

Administrative Assistant

SENAI - National Service of Industrial Learning
01.2021 - 05.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
  • Monitored office supplies inventory, ensuring availability of essential items without overstocking.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.

Education

High School Diploma -

Colégio Nossa Senhora Das Graças
Fortaleza, Brazil
11.2019

Skills

  • Time management
  • Multitasking and organization
  • Customer service
  • Strong work ethic
  • Strong communication skills
  • Strong problem solver
  • Detail-oriented mindset
  • Schedule management
  • Microsoft office proficiency
  • Fluent in two languages, Portuguese and English

Accomplishments

    Completed a one-year exchange program focused on full cultural immersion and language acquisition. Lived in an English-speaking country to strengthen communication skills, adapt to a new cultural environment, and gain a deeper global perspective. This experience significantly enhanced adaptability, independence, and fluency in English through daily interaction and real-life situations.

Languages

English
Full Professional
Portuguese
Native or Bilingual

Timeline

Personal Assistant

US Based Family
04.2024 - 04.2025

Bookseller

Livraria Leitura
07.2022 - 02.2023

Administrative Assistant

SENAI - National Service of Industrial Learning
01.2021 - 05.2022

High School Diploma -

Colégio Nossa Senhora Das Graças

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Marina Phillips