Marina Prokopenko
Folsom,CA
Overview
10
10
years of professional experience
Work History
Medical Billing Specialist
East Coast Med Group
Brooklyn, NY
09.2020 - 01.2023
- • Managed and organized medical documents, prepared correspondence, and generated reports.
- • Entered patient and client information into databases with a high degree of accuracy.
- • Posted payments, managed collections, and followed up on outstanding balances.
- • Researched and resolved denied insurance claims, ensuring accurate and timely resubmissions.
- • Communicated effectively with insurance providers to clarify billing discrepancies and resolve issues.
- • Maintained an organized filing system for patient records and billing information.
Front Desk Associate/Cashier
Nostrand Houses Pharmacy
Brooklyn, NY
09.2017 - 04.2019
• Provided customer service by assisting patients with prescription inquiries and coordinating with pharmacists.
• Operated pharmacy systems, updated patient profiles, and verified insurance details.
• Processed transactions, including cash, credit, and refunds, ensuring accuracy in all financial dealings.
• Restocked merchandise and ensured a well-organized front desk area to support sales.
• Handled customer inquiries and resolved issues promptly over the phone and in person.
Customer Service/Cashier
Brooklyn bread house
Brooklyn, NY
04.2016 - 09.2017
- Greeted customers entering store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Politely assisted customers in person and via telephone.
- Operated cash register for cash and credit card transactions.
Сhief Loan Officer
Nano-Finance
Kirov, Russia
09.2012 - 01.2016
- Recommended loan approvals and denials based on customer loan application reviews.
- Maintained current loan and pricing information on the online banking website.
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Compiled database of loan applicants\' credit histories, corporate financial statements and other financial information.
- Submitted loan applications to the underwriter for verification and recommendations.
- Developed prospects for new loans by conducting 150 cold calls weekly.
- Successfully closed an average of 100 loans per month.
- Reviewed and edited loan agreements to ensure accuracy.
Education
MBA - Financial management
Kirov State Agricultural Academy
Russia02.2011
Associate of Science - Economics and Accounting
Kirov Forestry College
Russia06.2007
Skills
Detail-oriented professional with experience in medical billing, customer service, and administrative support
Strong organizational skills, problem-solving abilities, and a proven track record in handling medical billing processes and insurance claims
Bilingual: Fluent in Russian and proficient in English, with the ability to handle bilingual task effectively
Proficient in MS Office, data entry, and various medical billing and database systems
KEY SKILLS
• Medical Billing
• Insurance Claims Processing
• Document & Data Management
• Payment Posting & Collections
• Customer Service & Client Relations
• MS Office & Database Management
• Inbound & Outbound Calling
• Fluent in Russian, Upper Intermediate English
Timeline
Medical Billing Specialist
East Coast Med Group
09.2020 - 01.2023
Front Desk Associate/Cashier
Nostrand Houses Pharmacy
09.2017 - 04.2019
Customer Service/Cashier
Brooklyn bread house
04.2016 - 09.2017
Сhief Loan Officer
Nano-Finance
09.2012 - 01.2016
MBA - Financial management
Kirov State Agricultural Academy
Associate of Science - Economics and Accounting
Kirov Forestry College