Summary
Overview
Work History
Education
Skills
References
Timeline
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Marina Radford

Mooresville,NC

Summary

Results-driven Admissions Coordinator successful at optimizing administrative procedures to control costs and improve operations. Experienced in building positive relationships with students and teachers to underpin sustainable policies. Natural leader and analytical problem-solver with articulate communication style. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

Admissions Coordinator

Medicare Facilities of America
Huntersville, NC
02.2020 - Current
  • Resolved any issues related to the admission process in a timely manner.
  • Coordinated with admission team to schedule admission and recruitment programs.
  • Answered application and enrollment inquiries from public via telephone or email.
  • Training of new Admissions Coordinators in the region.
  • Maintained accurate records of admissions data and statistics.
  • Helped patients with admissions process and adhered to state and federal laws.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.

Admissions Director

Autumn Care of Mocksville
Mocksville, NC
06.2013 - 09.2018
  • Managed and developed admissions department structure, including front desk, part-time and temporary employees oversight.
  • Managed the Admissions office budget, ensuring efficient use of resources.
  • Assisted in the development of new initiatives to improve outreach efforts.
  • Provided guidance on admissions processes to ensure compliance with regulations.
  • Organized meetings and conferences with faculty members to discuss admission policies and procedures.
  • Developed training program materials for staff members involved in the admissions process.
  • Created promotional materials such as brochures, flyers, posters, videos.
  • Developed and implemented marketing strategies to increase admissions.
  • Monitored competitors' marketing strategies and adjusted plans accordingly.
  • Analyzed data related to hospital readmissions
  • Maintained accurate records of all inquiries received from prospective admissions.
  • Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.

Cast Member

Walt Disney World Resort
Orlando, FL
08.2015 - 01.2016
  • Interacted with guests to entertain and create fun atmosphere.
  • Managed crowd control during peak times to maintain orderliness in the facility.
  • Resolved conflicts between guests or staff members in a professional manner.
  • Monitored guest behavior to ensure safety protocols were followed throughout the facility.
  • Organized, stocked and replenished merchandise following set standards.
  • Greeted guests with a friendly smile and engaged in conversation to ensure they had an enjoyable experience.
  • Performed daily operational tasks such as cash handling, stocking merchandise, and cleaning the theater.
  • Collaborated with colleagues to ensure efficient operations throughout shifts.
  • Assisted guests with questions and concerns while providing exceptional customer service.
  • Managed self-performance to maximize profitability and achieve financial objectives.
  • Maintained personal appearance by meeting costume and makeup requirements.

Education

Associate of Arts - Communications

Davidson County Community College
Thomasville, NC
12-2018

Skills

  • Process Management
  • Report Preparation
  • Rapport Building
  • Application Review
  • Consultative Sales
  • Appointment Scheduling
  • Call Management
  • Inbound and Outbound Calling
  • Data Entry
  • Data Collection
  • Complaint Resolution
  • Report Generation
  • Paperwork Processing
  • Product Knowledge
  • De-Escalation Techniques
  • Client Relations
  • Prioritization
  • Microsoft PowerPoint
  • Grammar
  • CRM Software
  • Microsoft Office Suite
  • Documentation

References

References available upon request.

Timeline

Admissions Coordinator

Medicare Facilities of America
02.2020 - Current

Cast Member

Walt Disney World Resort
08.2015 - 01.2016

Admissions Director

Autumn Care of Mocksville
06.2013 - 09.2018

Associate of Arts - Communications

Davidson County Community College

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Marina Radford