Summary
Overview
Work History
Education
Skills
Timeline
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MARINA RAHMAN

Hicksville,NY

Summary

Reliable team member with background in fast-paced environments including 7+ years of experience in banking and retail. Possessing the ability to supervise day-to-day team activities to ensure operational excellence and compliance with policies and procedures to mitigate risk and protect the bank and customers. Being able to drive, reinforce, and demonstrate meeting operational, customer and sales objectives. Able to manage the store and have the ability to run the teller side, platform, and customer escalations with strong communication skills, demonstrating ability to work collaboratively with diverse teams. Able to consistently contribute to customer satisfaction and business operations efficiency. Known for problem-solving capabilities and adaptability across various tasks.

Overview

2
2
years of professional experience

Work History

TEAM MEMBER

Five Guys
Hicksville, NY
09.2023 - Current
  • Ringing up orders quickly and accurately.
  • Helping customers questions and requests.
  • Delivering excellent customer service in every circumstance.
  • Conveying energy, warmth, and a passion for excellent experience.
  • Stepping in and support manager and team.

BRANCH BANKING CLIENT CONSULTANT

Flagstar Bank
Hicksville, NY
11.2022 - 11.2024
  • Providing supervisory oversight to a team of advice and servicing colleagues in the achievement of individual and store objectives that result in legendary customer and colleague experiences.
  • Providing day-to-day team leadership and work direction to ensure effective and efficient delivery of personalized and complex service and advising activities and solutions while maintaining compliance and regulatory guidelines.
  • Closely monitoring workflows for the teller team and platforming, prioritizing tasks, and delegating duties and responsibilities.
  • Demonstrating the understanding of bank operational policies, procedures, and regulations, and establishing expectations, delegating tasks as appropriate, and educating the team on how they play a part in managing risk and protecting the bank and the customers.
  • Driving operational excellence in the store, including but not limited to cash handling, vault management, controlling of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, customer privacy, and safety.
  • Engaging in conversations with customers about loan products, facilitating the application intake so must maintaining an active registration status.
  • Leading, developing, and coaching the team on delivering effective customer services, products, advising conversations, and advice-giving service. Supporting service and advice strategies and tactics to improve the overall customer experience.
  • Being proficient in customer relationship tools, services, products, and campaigns to support the teams in advocating for the customer by promoting these items and educating the customers to assist with their financial needs.
  • Requiring knowledge and understanding of financial literacy, a broad range of products, services, and tools aligned with the bank's consultative approach with customers to deliver customers end-to-end advice they expect.
  • Acquiring and deepening the Store Customer base through a variety of proactive sales and service activities, utilizing generated leads specific to small business, residential mortgages, and customers that show a need in a more complex product.
  • Connecting with the customers/prospects, providing financial advice, and deepening relationships through lead management activities to include the creation and management of self-generated leads, the management of received partner/retail to retail referral leads or campaign leads, customer outreach (Outbound Calls), setting and hosting appointments, and lead prioritization.

Education

BBA - Marketing

Nilai University
Malaysia
12-2020

GED -

USA Certified
06-2013

O' Levels -

HURDCO International School
Cambridge International Examination (UK Certified)
06-2011

Skills

  • Decision-making capabilities
  • Account Management
  • Proficient in Fiserv DNA
  • Money Handling
  • Computer Skills
  • Budgeting and finance
  • Teamwork and Collaboration
  • Calculations and Measurements
  • Problem-Solving
  • Collaboration and Teamwork
  • Point of sale system
  • Telemarketing expertise

Timeline

TEAM MEMBER

Five Guys
09.2023 - Current

BRANCH BANKING CLIENT CONSULTANT

Flagstar Bank
11.2022 - 11.2024

BBA - Marketing

Nilai University

GED -

USA Certified

O' Levels -

HURDCO International School

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MARINA RAHMAN