Marina Ramos
Killeen,TX
Summary
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships. Hardworking and passionate job seeker with strong organizational skills eager to secure this entry-level position. Ready to help team achieve company goals.
Overview
24
24
years of professional experience
Work History
Advocate
La Manzana Community Resources
01.2000 - 06.2024
- Delivered friendly service and offered expert support in every interaction.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Maintained positive relationships with community to build and nurture dynamic partnerships.
- Assisted with applications and collected required paperwork to help individuals register for supportive services.
- Supported individuals with legal, physical, or mental health concerns in dealing with routine needs and complex problems.
- Conducted pre-screening activities to determine eligibility for supportive services.
- Made referrals to appropriate services, following up to confirm patients received access to required care.
- Distributed supportive services information to help individuals enhance ways of living and achieve self-sufficiency.
- Conducted onboarding to acclimate participants to program philosophies and benefits.
- Greeted and welcomed new patients, assisting with orientation of programming schedule and rules.
- Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
- Answered telephone and coordinated meetings and conferences.
- Handled filing systems for both short and traditional real estate transactions.
- Created intake sheets for English and Spanish clients and conducted interviews in both languages.
- Assisted individuals in navigating processes and procedures to resolve issues, understand rights and express views.
Quality Control Specialist
Blue Ribbon LLC
05.2019 - 08.2023
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Drafted technical documents such as deviation reports, testing protocol and trend analyses.
- Created and maintained several databases to track statistical data.
- Updated inspection journals and daily summary logs with quality-related data.
- Instructed vendors or contractors on quality guidelines, safety procedures, testing procedures and ways to eliminate deficiencies.
- Monitored product standards and quality-control programs.
- Inspected items and compared against standards to meet regulatory requirements.
- Performed tests and inspections to conform to established standards.
- Recorded and organized test data for report generation and analysis.
- Conducted data review and followed standard practices to find solutions.
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Assessed products or services to evaluate conformance with quality standards.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Performed routine maintenance and calibration on testing equipment.
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Reported problems and concerns to management.
- Promoted adherence to quality standards by educating personnel on quality control.
- Analyzed quality and performance data to support operational decision-making.
- Fixed identified issues to increase productivity and boost workflows.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Planned and implemented performance improvement and quality assurance programs.
Operations Assistant
Falcon Trading Co
02.2007 - 05.2019
- Managed day-to-day department operations with effective workflow coordination.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Assisted operations manager with planning of routine operations and special projects.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
- Provided administrative support with accurate document preparation and data entry.
- Collaborated with other departments to foster smooth operation of daily processes.
- Assisted with facility scheduling and customer service.
- Supported new employee training and onboarding, providing documentation and training materials on operational processes and procedures.
- Analyzed and reported on operational data to identify trends and issues.
- Processed customer orders and invoices to support timely fulfillment and delivery.
- Managed and maintained file system covering expenses, reports, and support documentation.
- Prepared and delivered operational performance reports to inform management.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed daily logs for management review.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Drafted common document templates to reduce time spent creating documents from scratch.
Skills
- Eligibility Requirements
- Safety and Risk Assessments
- Evidence Organization
- Problem Resolution
- Customer Experience
- Document Filing
- Client Screening
- Community Outreach Programs
- Reading Comprehension
- Microsoft Office
- Administrative Support
- Team Goals
- Customer Inquiries
- Application Processes
- Document Review
- Maintain Records
- Data Entry Software
- Compile Data
Languages
Spanish
Native or Bilingual
Timeline
Quality Control Specialist
Blue Ribbon LLC
05.2019 - 08.2023
Operations Assistant
Falcon Trading Co
02.2007 - 05.2019
Advocate
La Manzana Community Resources
01.2000 - 06.2024
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