Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Marina Reyes

San Lorenzo,CA

Summary

Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure. Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues. Sharp Dispatcher with strong background in logistics and transportation management. Adept at delivering exceptional customer service with knack for making quick decisions. Strategic and committed to keeping safety as highest priority.

Overview

5
5
years of professional experience

Work History

Dispatcher

FedEx Express
01.2022 - Current
  • Improved response times by efficiently prioritizing and dispatching calls.
  • Enhanced communication with Couriers by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
  • Provided exceptional customer service to callers, remaining empathetic and patient during calls.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Monitored and tracked dispatch communication systems.
  • Scheduled deliveries and pickups according to customer needs.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Scheduled and organized delivery routes.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Directed dispatching, routing, and tracking of over 300 fleet vehicles.
  • Closely monitored dispatch board to triage and prioritize over 100 daily calls.
  • Sent out drivers to assist 20-30 hourly callers based on locations, needs and worker availability.

Operations Manager

Fedex Express
01.2019 - 03.2021
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Developed strong relationships with customers and accounts, resulting in improved service quality.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Empowered over 50+ employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Supervised operation of over 300 couriers and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external customers.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Education

Associate of Arts - Administration of Justice

Chabot College
Hayward, CA
05.2007

Skills

  • Problem Solving
  • Mentoring and Coaching
  • Leadership
  • Excellent Customer Service
  • Effective Communication
  • Decision-Making
  • Critical Thinking
  • Adaptability
  • Conflict Resolution

Languages

Spanish
Native or Bilingual

References

References available upon request.

Timeline

Dispatcher

FedEx Express
01.2022 - Current

Operations Manager

Fedex Express
01.2019 - 03.2021

Associate of Arts - Administration of Justice

Chabot College

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