Marina Rodriguez
Albuquerque,NM
Summary
Well-qualified and dedicated customer service professional, proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and communication excellence.
Overview
13
13
years of professional experience
Work History
Patient Registrar
Presbyterian Medical Group
06.2024 - Current
- Ensuring patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Facilitated timely check-in by greeting visitors and establishing purpose of visits.
- Managing high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
- Collecting payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Performing various administrative tasks by filing, copying and faxing documents.
Judicial Specialist
Metropolitan Court Albuquerque
12.2023 - Current
- Enhancing court efficiency by implementing digital recordkeeping systems.
- Ensuring timely processing of legal documents by meticulously reviewing, filing, and distributing paperwork to appropriate parties.
- Increasing accuracy in court records by diligently proofreading transcripts for errors or inconsistencies.
- Supporting judges during hearings and trials by providing necessary documentation and assisting in various administrative tasks.
- Maintaining organized filing systems for easy retrieval of case files and supporting documentation.
- Performing routine data entry or document management.
- Streamlined document review processes, resulting in more accurate and efficient case management.
- Managing deadlines effectively while working on multiple assignments simultaneously.
Center Director
La Luz Women's Center
04.2023 - 11.2023
- Keeping facility in compliance with all applicable standards.
- Scheduling employees for shifts, taking into account customer traffic and employee strengths.
- Working with other departments, organizations and community groups to provide well-rounded host of services and referrals for patients.
- Assisting in recruiting, hiring and training of team members.
- Monitoring daily cash discrepancies, and inventory.
- Scheduling appointments and registering patients with proper intake process.
- Responding to patient concerns and questions with compassionate and knowledgeable service.
- Entering details into computer systems and managed database of information.
- Providing excellent customer service to patients and staff.
Sales Associate
Orangetheory Fitness
04.2022 - 11.2022
- Engaging with customers to build rapport and loyalty.
- Helping customers locate products and checked store system for merchandise at other sites.
- Educating clients on current promotional offerings and products using persuasive selling tactics.
- Maintaining calm demeanor and professionally managed issues in busy, high-stress situations.
- Opening the studio daily.
- Answering customer questions about what we offer and memberships.
- Providing positive first impressions to welcome existing, new and potential customers.
- Processed product returns and assisted customers with other selections.
- Maintaining energy and enthusiasm in fast-paced environment.
- Completing paperwork, recognizing discrepancies and promptly addressing for resolution.
Health Coach
Jenny Craig Weight Loss Centre
04.2021 - 05.2022
- Supporting implementation of patient health plan, weight loss programs, and activity plan.
- Coaches 30 clients per week developing health goals and action plans.
- Assisting clients in finding new ways to inspire healthier habits.
- Maintaining records of clients' health progress and comparing to health goals. Providing comprehensive, empowering, and professional coaching programs so members remain motivated to attain personal health and fitness goals.
- Promoting available resources and connected individuals with services.
- Planning and achievement of goals and objectives consistent with agency mission and philosophy.
- Engaging with customers to effectively build rapport and lasting relationships.
- Increasing sales by offering advice on purchases and promoting additional products.
- Completing orders and organized product deliveries to meet customer timetables.
- Solving customer challenges by offering relevant products and services.
- Processing information with high level of accuracy to satisfy client's needs.
Barista
Compass Group
04.2019 - 12.2019
- Made and served coffee beverages with speed, quality and efficiency.
- Maintained regular and consistent attendance and punctuality.
- Cleaned counters, machines, utensils and seating areas daily.
- Food prep.
- Kept track and documented inventory.
- Controlled line and crowd with quick, efficient service.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Educated customers by sharing knowledge and expertise of coffees, teas and merchandise.
- Memorized ingredients and recipes for specialty drinks.
- Opening tasks.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Created original artwork for specials board display daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales by.
- Money handling.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Engendered customer loyalty by remembering personal preferences and allergy information.
Server
Modern General Health Food Restaurant
08.2018 - 04.2019
- Prepared beverages and filled food orders for customers.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Kept money accurate through correct billing, payment processing and cash management practices.
- Greeted and maintained relationships with regular customers.
- Opening/closing tasks.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Food prep.
- Made espresso drinks.
- Bussed and reset tables, working efficiently to keep dining room and work areas clean.
- Checked identification to enforce age regulations for alcoholic beverages.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Served needs of more than eight tables in busy brunch environment.
- Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Cashier/Barista
Annapurna's World Vegetarian Café & Chai House
08.2013 - 12.2013
- Created espresso beverages and prepared in house chai.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Opened the restaurant daily/ Key to business handling.
- Assisted customers by answering questions and fulfilling requests.
- Prioritized drink requests while managing interruptions.
- Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Counted cash in register drawer at beginning and end of shift.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Faxed, E-mailed and made copies of important documents.
- Troubleshooting duties (computer, Aloha, telephone and internet connection).
- Answered phones.
- Kept track of daily, as well as weekly FOH inventory.
- Cleaned front of house, dining area and office.
- Maintained supply levels in counter and customer areas to meet typical demands.
Cashier
La Montanita Co-op
09.2011 - 03.2013
- Helped customers complete purchases, locate items and join membership programs to promote loyalty, satisfaction and sales numbers.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Reviewed weekly sales circulars and monitored price changes.
- Restocked, arranged, replenished and organized merchandise in front for optimal appearance and to drive product sales.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Counted cash in register drawer at beginning and end of shift.
- Reviewed and resolved differences between accounting information and cash drawer.
Education
Diploma - undefined
Sandia HS
Albuquerque, NM2010
Skills
- WPM: 50
- Photography/DSLR knowledge
- Microsoft Word
- Apple knowledge
- Scheduling appointments
- Lightroom
- Exceptional customer service
- Coffee machinery
- Ordering procedures
- Friendly and outgoing
- Cash Handling
- Excellent memory
- Opening and closing duties
- Adaptive and creative
- New hire training
- Telephone etiquette
Timeline
Patient Registrar
Presbyterian Medical Group
06.2024 - Current
Judicial Specialist
Metropolitan Court Albuquerque
12.2023 - Current
Center Director
La Luz Women's Center
04.2023 - 11.2023
Sales Associate
Orangetheory Fitness
04.2022 - 11.2022
Health Coach
Jenny Craig Weight Loss Centre
04.2021 - 05.2022
Barista
Compass Group
04.2019 - 12.2019
Server
Modern General Health Food Restaurant
08.2018 - 04.2019
Cashier/Barista
Annapurna's World Vegetarian Café & Chai House
08.2013 - 12.2013
Cashier
La Montanita Co-op
09.2011 - 03.2013
Diploma - undefined
Sandia HS
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