Marina Sandlin

People Management, Conflict Management, Stress Tolerance Data Entry and Data Processing Skills, Reporting Skills Budget Development, Planning, Deadline-Oriented Critical Thinking and Problem-Solving Skills Influencing and Leading, Decision-Making, Persuasiveness, Team Work

• MCPP - Product Tester, Moscow, Russia, 07/2015, 03/2017, Recommended architectural improvements, design solutions and integration solutions., Checked color, shape, texture and grade of products and materials against established templates, charts and samples., Worked with customers to understand requirements and provide exceptional service.
• MCPP Legal Firm - Director Of Customer Service, Moscow, Russia, 08/2012, 07/2015, Manage the activities of the legal staff., Monitoring office production and satisfaction of clients., Staff and office moral motivation., Conducting and schedule staff training , office proceedures and client interaction., Promote sales., Scheduling staff., Oversee Client complaints and Conflict resolution., Weekly accounting and report meetings., Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies., Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff., Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
• MCPP Legal Firm - Client Relation Manager At A Law Firm, Moscow, Russia, 01/2011, 08/2012, Assisted customers in average by answering questions, responding to inquiries and handling telephone requests., Answered average of calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information., Entered details such as payments, account information and call logs into the computer system., Copied, logged and scanned supporting documentation., Responded to customer requests via telephone and email.