Marina Saucedo
San Fernando,CA
Summary
Lm a very dependable employee when it comes to preform any of my duties. Been promoted because i look to always grow in the company i work for. I have been working since i was 13 years old in the customer service and enjoy engaging with people in person or on the phone.
Overview
12
12
years of professional experience
Work History
Food and Beverage Manager
La Michoacana Y Mas
02.2023 - Current
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
Sales
215 Superstore
06.2022 - 01.2023
- Greeted customers, responded to questions and improved engagement with merchandise.
- Resolved customer complaints by investigating problems and developing solutions.
- Drove team revenue totals by bringing in top sales numbers.
- Located and obtained merchandise based on customer needs and desire.
- Help customer find the the fitted vehicle .
Representative
Tan Oak Lending
02.2017 - 05.2022
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
Sales Associate
Dillard's
03.2012 - 07.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Meet daily quota
- Cash handling
- Customer service
Education
High School Diploma -
Sunrise Mountain High School
Las Vegas, NV06.2011
Skills
- Operations Oversight
- Cost Control
- Sales Consultation
- Customer Service 15 years
- Cash Handling of 15 years
- Bilingual (Spanish)
- Paperwork Processing
- Information Security
- Customer Relationship Management (CRM)
- Problem Resolution
- Money Handling Abilities
- Conflict Resolution
- Schedule Preparation
- Verbal and Written Communication
Languages
Spanish
Native or Bilingual
Timeline
Food and Beverage Manager
La Michoacana Y Mas
02.2023 - Current
Sales
215 Superstore
06.2022 - 01.2023
Representative
Tan Oak Lending
02.2017 - 05.2022
Sales Associate
Dillard's
03.2012 - 07.2016
High School Diploma -
Sunrise Mountain High School