Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Marina Segovia

Charlotte,NC

Summary

Dynamic General Manager with a proven track record at Friday’s, driving year-over-year growth through exceptional leadership and strategic planning. Expert in budgeting and cost control, I foster strong customer relations and staff development, ensuring operational excellence and a thriving business environment. Bilingual communicator skilled in problem resolution and enhancing team performance.

Overview

22
22
years of professional experience
1
1
Certification

Work History

General Manager

Friday’s
01.2020 - 01.2024
  • Orchestrated positive customer experiences by overseeing every area of restaurant operations.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets, creating a relationship to increase sales.
  • Built and leveraged community relationships to drive business and maximize catering programs.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget, employee reviews, training, schedules and management team.
  • Developed and implemented strategies to increase sales and profitability.
  • Reviewed schedules before posting, taking into account customer traffic, labor productivity and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Set clear expectations and created positive working environment for employees.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.

Assistant General Manager

Friday’s
01.2019 - 01.2020
  • Assisted the General Manager in all areas of restaurant to keep it clean and well-maintained.
  • Managed team of up to 50 restaurant staff, maintaining exceptional customer service and quality standards.
  • Resolved problems promptly to elevate customer approval.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Analyzed daily sales figures and developed strategies to increase sales.
  • Mentored and motivated team members to achieve challenging business goals.
  • Maximized quality assurance by completing frequent line checks.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Kitchen Manager

Friday’s
07.2016 - 01.2019
  • Responsible for overseeing all kitchen operations, including food preparation, staff management, inventory control and ensuring food safety and quality standards are met.
  • Ordered and received food deliveries, adhering to food cost and budget.
  • Hired and developed kitchen staff through training, disciplinary action, and performance reviews.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Maintained kitchen cleanliness and sanitation through correct procedures, scheduled daily, weekly and monthly cleaning.
  • Maximized quality assurance by completing frequent line checks.
  • Monitored food production, Implemented effective inventory control systems to reduce food waste.
  • Managed staff schedules, control labor and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Developed and maintained professional relationships with suppliers to acquire high-quality products.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Kept facility compliant with health codes, sanitation requirements and cleanliness.

Service Manager

Friday’s
07.2012 - 12.2015
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Resolved customer complaints in professional and timely manner.
  • Set aggressive targets for employees to drive company success and strengthen motivation by having daily shift meetings and contests.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired FOH staff, implemented orientation and training programs.
  • Used industry expertise, customer service skills to resolve customer concerns and promote loyalty.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Coordinated with other departments to maintain streamlined and productive workflow.

Assistant Kitchen Manager

Friday’s
06.2007 - 04.2012
  • Assisted the kitchen Manager with kitchen responsibilities.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled daily, weekly and monthly cleaning of surfaces and equipment.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Maximized quality assurance by completing frequent line checks.
  • Purchased and received food deliveries, adhering to food cost and budget.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Checked and tested foods to verify quality and temperature.

Shift Supervisor

Friday’s
02.2006 - 07.2007
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Built relationships with customers and managed guests satisfaction.
  • Collaborated with other leaders and executives to direct workflow and support daily operations.

Food Runner

Friday’s
09.2005 - 02.2006
  • Greeted customers and provided outstanding customer service.
  • Assisted wait staff with timely food delivery and guest requests.
  • Collaborated with other dining room and bar staff to facilitate efficient service.

Cook

On The Border
01.2003 - 12.2005
  • Prepared and served various food items in fast-paced Type environment.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Changed and sanitized cutting boards and surfaces between tasks to avoid cross-contamination.
  • Followed strict standards for food handling and safety, minimizing risks to customers.

Cook

Famous Dave's Bar-B-Que
03.2002 - 09.2002
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Communicated closely with servers to fully understand special orders for customers.
  • Followed strict standards for food handling and safety, minimizing risks to customers.

Education

Pimmit Hills High School
Falls Church, VA

Skills

  • Leadership
  • Inventory management
  • Quality assurance
  • Bilingual
  • Labor management
  • Guest relations
  • Talent development
  • Cost control
  • P&L management
  • Organize

Certification

ServSafe Certified

Timeline

General Manager

Friday’s
01.2020 - 01.2024

Assistant General Manager

Friday’s
01.2019 - 01.2020

Kitchen Manager

Friday’s
07.2016 - 01.2019

Service Manager

Friday’s
07.2012 - 12.2015

Assistant Kitchen Manager

Friday’s
06.2007 - 04.2012

Shift Supervisor

Friday’s
02.2006 - 07.2007

Food Runner

Friday’s
09.2005 - 02.2006

Cook

On The Border
01.2003 - 12.2005

Cook

Famous Dave's Bar-B-Que
03.2002 - 09.2002

Pimmit Hills High School

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Marina Segovia