Marina Sirotin
Jacksonville,FL
Summary
Seeking to obtain an entry position with the opportunity for professional growth based on performance. Knowledgeable and dedicated customer service/sales professional with extensive experience in the Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Lead Retail Sales Specialist
Allwork
04.2023 - Current
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Greeted customers and helped with product questions, selections, and purchases.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Coached junior sales team members on best practices, contributing to their professional development and overall success.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Lead Retail Sales Associate
Randstad Staffing
04.2012 - 03.2023
- Delivered engaging sales presentations, effectively communicating the value of products and services to prospective clients.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Coached junior sales team members on best practices, contributing to their professional development and overall success.
- Adapted selling approach based on each customer''s unique needs/preferences; tailoring product offerings accordingly.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Retail Sales Associate
Coworx Staffing
11.2010 - 11.2010
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Office Administrator
Merit financial LLC
03.2005 - 01.2007
- Streamlined office operations by implementing efficient filing systems and organizational tools.
- Managed budgets and financial reports, ensuring accuracy and timely submission.
- Provided exceptional customer service to both internal employees and external clients, promoting a welcoming atmosphere at the branch office.
- Oversaw daily operations at the branch office, ensuring smooth workflow processes were maintained across departments.
- Ensured compliance with company regulations by conducting regular audits of internal documents and records.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Office Administrator
Commerica Financial Group
04.2003 - 10.2005
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Reconciled account files and produced monthly reports.
Education
High School Diploma -
Continental Academy
Miami Lakes, FL02.2003
Skills
- Client Relations
- Inquiry Handling
- Needs Assessment
- Relationship selling
- Cash Handling
- Sales expertise
- Consultative Selling
- Team Collaboration
- Fluent in Russian
- Self Motivation
References
Available upon request.
Languages
Russian
Native or Bilingual
Timeline
Lead Retail Sales Specialist
Allwork
04.2023 - Current
Lead Retail Sales Associate
Randstad Staffing
04.2012 - 03.2023
Retail Sales Associate
Coworx Staffing
11.2010 - 11.2010
Office Administrator
Merit financial LLC
03.2005 - 01.2007
Office Administrator
Commerica Financial Group
04.2003 - 10.2005
High School Diploma -
Continental Academy
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