Marina Sotelo
Pentwater,MI
Summary
A dedicated & dependable professional with a proven track record in attendance, safety and customer satisfaction.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
Work History
Operations Management Specialist/Driver Supervisor
United Parcel Service
10.2023 - 03.2024
- Worked closely with personnel, customers, and contractors to resolve problems.
- Recommended measures to improve production methods, equipment performance and team operation and productivity.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
- Proven ability to learn quickly and adapt to new situations.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Organized and detail-oriented with a strong work ethic.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Package Handler,
UPS
10.2022 - 07.2023
- Scan and sort packages according to destinations and service type using handheld scanner.
- Sort packages to appropriate slide, line or belt for final distribution.
- Assist in loading delivery trucks with prepared packages.
- Load completed orders on pallets according to delivery numbers.
- Track parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Protect company inventory by maintaining and organizing storage areas.
- Palletize boxes to increase movement and shipment efficiency.
- Dispose of debris and hazardous materials properly to avoid contamination.
- Keep up to date on safety procedures and correct lifting techniques to prevent injuries.
- Load and unload shipments from trucks
- Collaborate with other movers when loading large equipment to prevent potential accidents.
- Count number of boxes or units in loading docks to confirm proper completion of work orders.
- Coordinate cargo unloading with other workers to achieve efficient and safe transportation.
Waitress,
La Kava
02.2022 - 09.2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented food and beverages to guests at tables.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees to perform duties.
- Stocked service areas with supplies during slow periods.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Hostess,
La Kava
04.2021 - 02.2022
- Greeted guests and gathered information to seat groups or place on waitlist.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Built positive relationships with other front-of-house and kitchen staff.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Education
High School Diploma -
Morton East High School
Skills
- Package Loading
- Cycle Counting Proficiency
- Loading Dock Operations
- Visual Inspection
- Standards Compliance
- Team Collaboration
- Work Planning and Prioritization
- Effective communication (written, verbal)
- Bi-Lingual (English, Spanish)
- Customer service
- Interpersonal
- Capacity planning
- Process documentation
- Scheduling coordination
- Production planning
- Planning and execution
- Process improvement
- Production
- Route planning expertise
- Team building expertise
- Employee scheduling
- Load distribution
- Time management proficiency
- Reliability
- Time management abilities
- Verbal and written communication
- Customer service and retention
- Customer service analysis
- Customer service background
- Customer service experience
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Management Specialist/Driver Supervisor
United Parcel Service
10.2023 - 03.2024
Package Handler,
UPS
10.2022 - 07.2023
Waitress,
La Kava
02.2022 - 09.2022
Hostess,
La Kava
04.2021 - 02.2022
High School Diploma -
Morton East High School
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