Summary
Overview
Work History
Education
Skills
Timeline
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Marina Stambaugh

Castle Rock,CO

Summary

Adept at leveraging technical support and problem-solving skills honed at RingCentral, I excel in enhancing customer satisfaction and operational efficiency. Skilled in Salesforce and team collaboration, I've significantly contributed to educational training across global teams, driving notable improvements in product troubleshooting and client support.

Overview

13
13
years of professional experience

Work History

Global Tier 3 Technical Support Engineer

RingCentral
07.2016 - Current
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Became familiar in Salesforce, Jira, Empirix, and Wireshark to create tickets and troubleshoot platform issues.
  • Provided educational training to teams in the United Kingdom, Manila, and United States to better troubleshoot our product and accelerate customer satisfaction.

Multi-Channel Sales Associate

Best Buy
06.2012 - 07.2016
  • Developed proficiency in various sales tools, platforms, and software applications to improve efficiency and productivity.
  • Maintained up-to-date knowledge of industry trends, competitor offerings, and new product launches to better serve customers.
  • Assisted customers in their purchase journey by offering personalized recommendations based on their preferences and needs.
  • Provided store closing/opening functions (e.g., pulling cash register drawers, merchant banks deposits, filing, handling potentially sensitive/confidential material, etc.)
  • Created promotional displays and preparing for media events (e.g., releases of new video games, movie releases, etc.)
  • Assisted General Manager with organizing Black Friday Schedule and department structure.

Denim Representative and Sales Associate

The Children's Place
01.2012 - 06.2012
  • Responsible for ordering denim and displaying it according to planogram.
  • Responsible for children’s clothing-line product awareness, customer satisfaction, and driving sales.
  • Provided bill settlement through various instruments, such as cash, credit card, debit card, etc. as cashier.
  • Created schedules and processed daily emails between corporate individuals and managers within the store.

Education

CPC - Certified Professional Coach

Texas A&M International University
Laredo, TX
11.2022

Associate of Applied Science - Mortuary Science

Arapahoe Community College
Littleton, CO
05.2020

Bachelor of Arts - English Literature

Metropolitan State University of Denver
Denver, CO
05.2016

Skills

  • Technical Support Troubleshooting
  • Problem-Solving
  • Teamwork and Collaboration
  • Time Management
  • Attention to Detail
  • Organizational Skills
  • Social Media Design
  • Canva Design
  • Competency in Microsoft Office Suite
  • Schedule Preparation

Timeline

Global Tier 3 Technical Support Engineer

RingCentral
07.2016 - Current

Multi-Channel Sales Associate

Best Buy
06.2012 - 07.2016

Denim Representative and Sales Associate

The Children's Place
01.2012 - 06.2012

CPC - Certified Professional Coach

Texas A&M International University

Associate of Applied Science - Mortuary Science

Arapahoe Community College

Bachelor of Arts - English Literature

Metropolitan State University of Denver

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Marina Stambaugh