Marina Stevens
College Station,Tx
Summary
A dedicated member of the Bryan/ College Station community, driven by the desire to give back, make a difference, and offer insight into the challenges we face as a community. My background of being a victim's advocate for survivors through the Sexual Assault Resource Center and my degree in Sociology makes me the perfect fit for the College Station Police Department, but most importantly the perfect fit to help those in our community going through such difficult times.
Overview
5
5
years of professional experience
Work History
Executive Assistant
Sexual Assault Resource Center, College Station
06.2023 - Current
- Monitored and maintained executive files and records
- Utilized job-related software to prepare invoices, letters, and memos
- Managed and maintained executives' schedules
- Managed and organized confidential information to maintain privacy
- Answered phones, handled calls, and fielded appointment requests to assist supervisors
- Prepared responses to correspondence containing routine inquiries
- Coordinated executive calendar by scheduling meetings with appropriate parties and confirming availability
- Coordinated schedules by booking and canceling meeting venues
- Skilled in using various software applications and programs including
- Microsoft Office and Adobe Creative Suite
- Met deadlines while maintaining high-quality deliverables
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Established relationships with variety of potential donors to increase contributions.
Teacher's Assistant
Texas A&M University
09.2023 - Current
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Worked with lead teacher to monitor class schedule and take attendance.
- Supported student learning objectives through personalized and small group assistance.
- Supported classroom activities, tutoring, and reviewing work.
- Provided instructional support to students unable to attend regular classes.
- Supported planning and preparation for culturally-diverse class sessions.
Volunteer
Sexual Assault Resource Center, College
04.2023 - Current
- Maintained accurate records regarding client interactions and case notes according to established protocols
- Volunteered over 70 hours in less than 6 months while also being full time student and working
- Responded promptly and effectively to crisis calls from victims or their families
- Provided emotional support and counseling to victims of crime
- Drafted reports summarizing case activities for management review
- Conducted assessments of patients' risk for harm to self or others
- Provided emotional support and crisis counseling to survivors of sexual assault.
Call Center Representative
Texas A&M University
09.2019 - 02.2020
- Consulted with customers to determine best methods to resolve service and billing issues
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Answered, screened and processed over 200 calls daily by using call management system and web-based communications
- Documented conversations with customers to track requests, problems and solutions
- Raised over $4,000 in a two-month period
- Made appropriate account corrections to resolve customer problems
- Built trust with customers through personalized conversations
- Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding
- Used database system to record notes and call information
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions
- Met performance goals and call center metrics in a fast-paced performance setting.
Assistant
Hilliard Martinez Gonzalez Law office
06.2018 - 09.2018
- During my time here for the summer, I worked for the main lawyer
- I was in charge of taking first statements, personal information, filing for the lawsuit
- Organized personal and professional calendars to streamline office communications, scheduling and initiatives
- Produced timely and accurate correspondence for clients in connection with their status updates
- Drafted professional business documents, such as personal statements and important information for various managers and executives
- Coordinated paperwork to facilitate smooth and efficient verification of each case.
Education
Bachelor of Science - Sociology Candidate
Texas A&M University
College Station, TX12.2023
High School Diploma -
W.B Ray High School
Corpus Christi, TX05.2019
Skills
- Client relations
- Victim Advocacy
- Communication
- Microsoft Office
- Collaboration
- Excel Spreadsheets
- Schedule Management
- Performance Improvement
- Workflow Improvements
- Maintain Filing Systems
- Adobe InDesign
- Executive Calendars
- Answer Multi-Line Phone Systems
- Calendar and Scheduling Software
Timeline
Teacher's Assistant
Texas A&M University
09.2023 - Current
Executive Assistant
Sexual Assault Resource Center, College Station
06.2023 - Current
Volunteer
Sexual Assault Resource Center, College
04.2023 - Current
Call Center Representative
Texas A&M University
09.2019 - 02.2020
Assistant
Hilliard Martinez Gonzalez Law office
06.2018 - 09.2018
Bachelor of Science - Sociology Candidate
Texas A&M University
High School Diploma -
W.B Ray High School
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