Summary
Overview
Work History
Education
Skills
Timeline
Generic
Marina Stock

Marina Stock

state center,Iowa

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Motivated high school student with a track record of academic excellence looking for part-time work. Intends to develop professional work experience utilizing excellent communication and time management skills.

Overview

24
24
years of professional experience

Work History

Ames Ford and Lincoln

Nike
State Center, IA
01.2018 - 01.2021
  • Greeted customers and provided product information.
  • Assisted customers in making informed decisions about the cars they were interested in purchasing.
  • Conducted test drives for prospective buyers.
  • Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
  • Maintained customer satisfaction by providing prompt, reliable service.
  • Advised customers on financing options and warranties available for their purchase.
  • Developed relationships with potential buyers through phone calls and emails.
  • Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
  • Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
  • Provided follow-up customer service after a car sale was completed.
  • Created detailed reports of daily sales activities for management review.
  • Analyzed market trends to determine competitive pricing strategies for vehicles on the lot.
  • Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
  • Attended weekly staff meetings to discuss new marketing initiatives and customer feedback.
  • Assisted in developing promotional campaigns and advertising materials for upcoming events or special offers.
  • Managed inventory levels by ordering new cars as needed from manufacturers or wholesalers.
  • Inspected vehicles regularly to ensure they met safety standards prior to being put up for sale.
  • Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
  • Participated in trade shows and other industry events in order to promote products offered by the dealership.
  • Performed data entry tasks into dealer management software programs such as Reynolds and Reynolds or CDK Global DMS systems.
  • Researched local, state, and federal laws regarding auto sales regulations when necessary.
  • Showcased vehicle features and took customers on test drives in local area.
  • Explained differences between models to clients, comparing and discussing capabilities and features.
  • Greeted customers at arrival to build positive relationships and discuss vehicles.
  • Collaborated with prospective customers over phone and email to schedule sales appointments.
  • Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
  • Educated customers about sales processes, warranty requirements and service standards.
  • Maintained high referrals and consistent repeat business due to first-rate customer service standards.
  • Managed sales negotiations and financing options.
  • Analyzed customer needs to make suitable product recommendations and demonstrations.
  • Finalized documentation for contracts, purchase receipts, vehicle registrations and dealer files.
  • Responded to inquiries from potential customers via email and telephone.
  • Followed up with customers to build long-term relationships and successful referrals.
  • Maintained up-to-date database of sales contacts and customer information.
  • Checked purchased vehicles at delivery time for damage and completed remaining preparations.
  • Scheduled automotive deliveries with vendors and customers.
  • Adhered to standards of quality and service and industry regulations.
  • Delivered reports to enhance sales information and management.
  • Consistently exceeded quotas by pursuing and closing sales.
  • Greeted customers to determine wants or needs.
  • Described merchandise and explained use, operation and care.
  • Placed special orders or called other stores to find desired items.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Maintained records related to sales for store management.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Computed purchases and received and processed cash or credit payment.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Answered store and merchandise questions and led customers to wanted items.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Recommended merchandise to customers based on needs and preferences.
  • Recommended, selected and located merchandise based on customer desires.
  • Exchanged merchandise for customers and accepted returns.
  • Prepared merchandise for purchase or rental.

Barilla Pasta

Barilla Americas
Ames, IA
01.2018 - 01.2021
  • Developed and implemented successful strategies to improve running back performance in blocking, catching, and ball carrying.
  • Instructed running backs on proper techniques for receiving handoffs, avoiding tacklers, and executing cuts.
  • Analyzed game film to identify weaknesses and strengths of individual players and the team as a whole.
  • Created practice plans tailored to specific running backs' needs to help them reach their potential.
  • Conducted drills for agility, speed, endurance, and power to enhance performance during games.
  • Monitored players' conditioning levels throughout practices and games to ensure they were performing at peak capacity.
  • Encouraged players to take initiative in developing their skills by offering feedback on technique and form.
  • Organized weekly meetings with each player to discuss progress made since last meeting or game play performance review.
  • Collaborated with other coaches on offensive plays that would best utilize running backs' abilities in the given situation.
  • Mentored younger athletes on sportsmanship values such as respect for teammates, opponents, referees, and fans.
  • Provided positive reinforcement while also addressing areas of improvement through constructive criticism.
  • Assessed players' physical condition before every practice or game session to determine if any special accommodations needed.
  • Evaluated new recruits based on skill level and potential contribution to the team's success.
  • Scheduled regular one-on-one sessions with each player in order to assess individual progress towards goals.
  • Modified training regimens according to the changing needs of the team or its members.
  • Identified key areas where running backs could make improvements in order to better contribute to the team's success.
  • Educated athletes on nutrition guidelines necessary for optimal athletic performance.
  • Motivated players both mentally and physically during practices and games by providing words of encouragement.
  • Managed time efficiently between coaching duties while also attending all scheduled team activities.
  • Developed offensive playbook for each season and directed offensive players and staff during games.
  • Identified individual player offensive tendencies and opponent defensive tendencies by reviewing and analyzing gameplay footage.
  • Selected optimal plays and maneuvers, leveraging individual and collective team strengths to build strategy.
  • Performed [Action] and [Action] to develop weekly game plans to submit for approval by [Job title].
  • Developed exercise regimens targeting individual athlete needs.
  • Trained athletes in proper use of equipment for safety and maximum results.
  • Adjusted coaching techniques to meet athlete needs and address strengths and weaknesses.
  • Conducted exercising drills to improve flexibility, stamina and strength of each player.
  • Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.
  • Communicated with coaches and athletes to discuss tournaments, competitions and other events.
  • Educated athletes in rules, strategies, sportsmanship and performance principles.
  • Observed key players and reported back to support recruitment.
  • Recruited potential athletes by sending recruitment letters, meeting with recruits and arranging and offering incentives.
  • Adhered strictly to rules and regulations of activities department and district.
  • Planned strategies and selected optimal team lineups to execute game plans.
  • Established clear benchmarks for performance and monitored individual and team progress.
  • Analyzed strengths and weaknesses of opposing teams to develop game strategies.
  • Coordinated pre-season tryouts, training camps and special workshops to support team goals.
  • Suggested exercise modifications to individual athletes to avoid strain and injury.
  • Assessed player abilities and assigned positions according to individual strengths.
  • Recruited student-athletes of highest caliber to elevate overall team performance.
  • Managed program budget, checking funds remaining, spending and money raised.
  • Monitored student athlete academic performance through grade checking and boosted results with study hall and techniques.
  • Worked closely in training capacity with fellow student-athletes during off-season.

Wilson Toyota

Toyota Motor
State Center
01.2018 - 12.2018
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Monitored service performance metrics to identify areas of improvement.
  • Resolved customer complaints in a timely manner.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Created detailed reports on service activities for senior management review.
  • Identified opportunities to increase efficiency through automation or process re-engineering.
  • Trained new employees on the use of customer relationship management software systems.
  • Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
  • Analyzed existing processes for potential cost savings initiatives.
  • Maintained accurate records of all service requests, including resolution times and costs incurred.
  • Provided technical support for hardware and software issues experienced by customers.
  • Coordinated with other departments within the organization to ensure seamless delivery of services.
  • Ensured compliance with applicable laws and regulations related to services provided.
  • Developed strategies for improving customer experience through enhanced product features or improved processes.
  • Created standard operating procedures for all service functions.
  • Managed inventory levels of parts necessary for servicing customers' needs.
  • Performed root cause analysis on recurring problems encountered by customers.
  • Reviewed customer billing statements for accuracy prior to release.
  • Assisted in the development of marketing campaigns targeted at increasing sales opportunities from existing clients.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Collaborated with customers to offer solutions to service needs.
  • Adhered to customer service standards to foster satisfaction and retention.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Hired and trained service department staff to drive performance.
  • Created employee work schedules to keep shifts properly staffed.
  • Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
  • Pitched in to complete various duties during peak periods or employee absences.
  • Motivated and supported employees to maintain low turnover.
  • Created written estimates and obtained customer consent to proceed.
  • Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
  • Monitored employee performance through key metrics analysis.
  • Guided department employees on changes from management.
  • Created annual department budget, aligning with organization's financial and operational objectives.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Recruited and trained new employees to meet job requirements.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Assigned work and monitored performance of project personnel.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Analyzed business performance data and forecasted business results for upper management.
  • Produced thorough, accurate and timely reports of project activities.
  • Proposed or approved modifications to project plans.
  • Created and managed budgets for travel, training and teambuilding activities.

Mosaic

Mosaic Life Care
Nevada
01.2014 - 02.2018
  • Provided assistance to patients with activities of daily living such as bathing, dressing, grooming and eating.
  • Assisted in the implementation of care plans for individual patients under the direction of a registered nurse or physician.
  • Administered medication and treatments as prescribed by medical staff.
  • Monitored vital signs such as blood pressure, pulse, temperature and respiration rate.
  • Observed and documented changes in patient's condition including physical and emotional well-being.
  • Reported any changes or concerns to supervising nurse or physician promptly.
  • Communicated effectively with patients, families, physicians and other healthcare professionals.
  • Assisted with rehabilitation exercises prescribed by physiotherapists or occupational therapists.
  • Helped patients maintain their independence while providing support when needed.
  • Performed basic nursing skills such as wound care, catheter care and ostomy management.
  • Provided emotional support to those requiring end-of-life care.
  • Maintained a clean and safe environment for all patients according to health regulations standards.
  • Transported patients to appointments using wheelchairs or strhers when necessary.
  • Responded quickly in emergency situations following established protocols.
  • Educated family members about patient care needs at home after discharge from hospital.
  • Collaborated with interdisciplinary team members to ensure quality patient care.
  • Participated in continuing education activities to stay up-to-date on best practices.
  • Answered call lights promptly in order to meet patient needs in a timely manner.
  • Assessed equipment needs for each patient prior to admission into facility.
  • Ensured proper documentation of all patient assessments, treatments and medications administered.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Tracked and reported clients' progress based on observations and conversations.
  • Monitored patients after surgery, answered questions and provided home care strategies.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Helped residents walk with or without self-help devices.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Assisted residents in preparing for activities and social programs.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Used mobility devices to transport patients.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Distributed drinking water and nourishment to residents.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Documented activities and recorded information in EMR system.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Supported non-ambulatory residents in range of motion exercises.
  • Examined and treated patient lacerations, contusions and physical symptoms and referred patients to other medical professionals.
  • Built strong and trusting rapport with clients and loved ones.
  • Monitored health and well-being of clients and reported significant health changes.
  • Greeted, guided and offered assistance to patients and visitors.
  • Maintained compliance with HIPAA protocols to safeguard patient privacy.
  • Restocked supplies and cleaned equipment between patients.
  • Supported nursing staff in day-to-day operations.
  • Offered information, support and comfort to patient families.
  • Attended training to validate or refresh basic professional skills.
  • Performed basic, non-invasive medical assistant duties.
  • Used wheelchairs to transport patients around facility and to and from vehicles.
  • Collaborated with healthcare teams to determine needs and support daily objectives.
  • Assisted administrative departments with paperwork, errands and other clerical duties.
  • Pulled and organized file charts, placing appointment reminder calls to patients.
  • Worked on variety of projects to provide supplemental support to unit staff and enhance department.
  • Collected and compiled data to document performance or assess program quality.
  • Received blood and bodily fluid samples and passed to employees
  • Escorted patients before and after surgical procedures.
  • Organized work orders, maintenance repairs and other administrative duties.
  • Assisted employees in scheduling computer and phone updates.
  • Liaised with healthcare teams to deliver and manage care in patient homes.

Kum & Go

Gas Station
Nevada, IA
01.2012 - 01.2014
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Trained new cashiers on proper use of registers and store policies.
  • Monitored cashier performance, providing feedback as needed.
  • Performed daily opening and closing procedures for the register area.
  • Conducted inventory audits to ensure accuracy of product levels in the register area.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Processed refunds and exchanges according to company policy.
  • Identified discrepancies between actual sales figures and expected totals.
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
  • Managed scheduling, payroll, and time off requests for team members.
  • Recognized potential theft or fraud attempts by monitoring suspicious behavior.
  • Coordinated with other departments when additional support was needed during peak hours.
  • Ensured compliance with all safety regulations while performing tasks.
  • Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
  • Assisted customers with locating items within the store when requested.
  • Supported other teams when necessary, such as stocking shelves or bagging groceries.
  • Completed paperwork related to personnel actions including hiring, terminations, transfers.
  • Developed strong working relationships with team members to foster collaboration.
  • Continually evaluated processes for improvement opportunities and implemented changes accordingly.
  • Analyzed sales data reports to identify trends in customer buying habits.
  • Answered customer questions and provided store information.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Processed payments promptly for customers to exceed productivity standards.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Rotated and merchandised products at point-of-sale to improve impulse buy rate.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Performed merchandising and signage updates during weekly and seasonal promotional changes.
  • Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
  • Greeted customers promptly and responded to questions.
  • Answered phone calls to assist customers with questions and orders.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted and balanced cashier drawers.
  • Maintained work area and kept cash drawer organized.
  • Welcomed customers, offering assistance to help find store items.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Assisted customers by providing information and resolving complaints.
  • Built and maintained productive relationships with employees.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Answered customers' questions and provided information on store procedures or policies.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Scanned items and checked pricing on cash register for accuracy.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Remained aware of surroundings and secured cash to minimize loss potential.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Offered customers carry-out service at completion of transaction.
  • Checked personal identifications during alcohol and tobacco sales.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Adhered to social distancing protocols and wore mask or face shield.

Caseys

Cashers
Nevada, IA
01.2010 - 01.2012
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Helped with purchases and signed customers up for rewards program.
  • Discounted purchases by scanning and redeeming coupons.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed refunds for worn, damaged and broken merchandise.
  • Used suggestive selling techniques to promote add-on sales.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Greeted customers promptly and responded to questions.
  • Answered phone calls to assist customers with questions and orders.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted and balanced cashier drawers.
  • Maintained work area and kept cash drawer organized.
  • Welcomed customers, offering assistance to help find store items.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Assisted customers by providing information and resolving complaints.
  • Built and maintained productive relationships with employees.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Answered customers' questions and provided information on store procedures or policies.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Scanned items and checked pricing on cash register for accuracy.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Remained aware of surroundings and secured cash to minimize loss potential.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Offered customers carry-out service at completion of transaction.
  • Checked personal identifications during alcohol and tobacco sales.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Adhered to social distancing protocols and wore mask or face shield.

UCCI University of the Cayman Island

UCCI
Cayman Islands , Gorege Town
01.2006 - 01.2010
  • Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
  • Maintained confidential records and files related to executive operations.
  • Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
  • Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
  • Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
  • Developed effective filing systems for easy retrieval of information when needed.
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
  • Assisted in developing policies and procedures pertaining to office administration matters.
  • Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
  • Conducted research on various topics as requested by executives or senior management personnel.
  • Performed data entry tasks into various software programs including MS Excel spreadsheets.
  • Assisted in organizing conferences, seminars and other events as directed by the executives.
  • Greeted visitors warmly upon arrival at the office premises.
  • Managed all aspects of catering needs for special events hosted by the organization.
  • Oversaw inventory control processes ensuring availability of supplies at all times.
  • Answered telephone calls from customers or clients providing assistance where necessary.
  • Created and maintained up-to-date records related to customer accounts or financial transactions.
  • Scheduled appointments for executives with external parties such as vendors or suppliers.
  • Ensured that all relevant paperwork was completed accurately prior to submission for approval.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
  • Set up meeting and event logistics for senior management and updated calendars.
  • Made travel arrangements to provide executives seamless and travel policy-approved business trips.
  • Managed daily invoices, reports and proposals.
  • Managed and tracked expenses to meet company budget requirements.
  • Tackled and addressed top-level, high-priority issues with professional administrative discretion.
  • Revised and maintained master calendar to coordinate meetings across multiple time zones.
  • Obtained signatures for financial documents and internal and external invoices.
  • Screened phone calls for executives to instantly identify priority clients and filter out spam calls.
  • Conducted research and collected and analyzed data to prepare reports and documents.
  • Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
  • Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
  • Followed proper accounting and bookkeeping procedures to support audits.
  • Leveraged word processing software to create proposals, letters and memos.
  • Collaborated with internal teams to support long-term research, marketing and ad hoc projects.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Facilitated communications by forwarding emails, transferring calls and filing documents.
  • Took detailed notes in meetings and disseminated information afterward.
  • Coordinated multiple schedules using online calendaring system.
  • Compiled meeting agendas and supportive materials ahead of meetings.
  • Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
  • Delivered optimal administrative, customer service and case management support.
  • Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
  • Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
  • Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
  • Executed special objectives and projects in response to executive team and board member requests.
  • Researched and prepared information for presentations to high-level executives.
  • Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
  • Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
  • Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
  • Prepared invoices and drafted memos for executives.
  • Updated and implemented administrative and executive support policy changes and monitored effects.
  • Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
  • Reviewed incoming reports, applications and memos to determine workplace priorities.

Cox LTD

Hardware Store
Cayman Islands, Gorege Twon
02.2002 - 01.2006
  • Maintained accurate and up-to-date inventory records.
  • Monitored stock levels to ensure availability of products.
  • Developed and implemented effective inventory control systems.
  • Conducted periodic inventories and physical counts of product supplies.
  • Investigated discrepancies between physical count and computer records.
  • Ensured proper storage conditions for all items in the warehouse.
  • Analyzed sales trends to anticipate future needs and adjust inventory accordingly.
  • Created reports on inventory activity, shortages, overages..
  • Managed purchase orders with vendors to maintain optimal stock levels.
  • Organized regular cycle counts to identify any potential issues early on.
  • Utilized barcode scanners to quickly update inventories in the system.
  • Researched new suppliers for cost savings opportunities when needed.
  • Assisted in developing standard operating procedures for receiving goods into the warehouse.
  • Collaborated with other departments to coordinate replenishment activities as required.
  • Worked closely with purchasing staff to ensure timely delivery of materials and supplies.
  • Identified obsolete or slow moving items for disposal or sale at discounted prices.
  • Generated weekly, monthly, quarterly reports on inventory movements and stock levels.
  • Performed root cause analysis of variances between actual vs expected results.
  • Tracked shipments from suppliers to confirm receipt of goods in a timely manner.
  • Provided support during internal audits related to material management processes.
  • Liaised with logistics personnel regarding shipping schedules and order fulfillment.
  • Responded promptly to requests from customers regarding product availability.
  • Participated in physical inventory counts to keep information accurate and current.
  • Coordinated inventory, stocking and ordering.
  • Performed scheduled inventory counts and supply audits.
  • Performed inventory cycle counting and identified discrepancies.
  • Entered information into system to update status reports.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Monitored stocking areas to adjust volumes and storage requirements driven by production activity.
  • Coordinated receipt of incoming materials and verified accuracy of items received.
  • Inspected incoming materials for damage.
  • Identified unproductive inventory for disposition, optimizing stock productivity.
  • Assisted with execution of projects and made recommendations for process improvement to appropriate leaders.
  • Monitored database system to prepare and deliver customer orders on time.
  • Developed relationships with suppliers to obtain competitive prices.
  • Conducted routine and ad hoc reporting and analysis to evaluate inventory performance, diagnosing and resolving issues.
  • Outlined production commitments and product timetables using sales forecast information and consumer trends.
  • Inspected and recorded incoming and outgoing orders for count, damage and dates.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
  • Operated lift and hand trucks to transfer materials to and from target areas.
  • Packed, sealed or affixed postage to prepare materials for shipping.
  • Prepared work orders, bills of lading or shipping orders to route materials.
  • Recorded shipment data for reporting, accounting or recordkeeping purposes.
  • Compared and verified identifying information of outgoing shipments.
  • Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
  • Traced missing material and shipments through vendor and customer communications.
  • Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
  • Delivered or routed materials to departments using handtruck, conveyor or sorting bins.
  • Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
  • Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
  • Determined shipping methods, routes or rates for materials to be shipped.
  • Weighed mail to determine correct postage.
  • Used vendor knowledge to determine shipping procedures, routes and rates.
  • Computed shipping, storage or demurrage charges using computer or price list.
  • Folded letters, circulars or other documents and inserted into envelopes for distribution.
  • Compared shipping routes or methods to determine least environmental impact.

Grand Caymanian

Resorts
Cayman Islands , Gorege Town
01.2001 - 01.2003
  • Developed and implemented age-appropriate recreational activities for children aged 5-12.
  • Organized group outings to local parks, museums, and other attractions.
  • Planned and facilitated special events such as holiday parties, field trips, and picnics.
  • Supervised staff of six Activity Coordinators in planning and executing daily activities.
  • Created lesson plans, arts and crafts projects, games, sports activities, and other educational programs.
  • Coordinated with parents to ensure the safety and well-being of all participants.
  • Provided guidance to staff on how to handle difficult situations or behavioral issues among participants.
  • Assisted in budgeting tasks related to activity supplies, equipment purchases, and facility rentals.
  • Monitored attendance records of participants during activities and maintained accurate records of all program data.
  • Ensured that all safety protocols were followed by staff members at all times.
  • Managed inventory and ordered new supplies for activities when stock was running low.
  • Kept accurate and organized program and individual child records.
  • Implemented comprehensive activity program to correspond with needs and interests of participants.
  • Monitored progress of participants to track measurable data for plan of care goals.
  • Collaborated with clinical support staff and care professionals to establish team-based, patient-centered care approach.
  • Researched ideas for programs and activities, utilizing participants' suggestions and feedback to align with delivery objectives.
  • Managed individual budgeted activities expenditures to minimize operational costs.
  • Supported activity leaders and external providers to deliver structured activities.
  • Scheduled and coordinated events and activities.
  • Planned programs of events or schedules of activities.
  • Delegated work to staff, setting priorities and goals.
  • Planned, organized or led exercise routines, athletic events or arts and crafts.
  • Calculated and recorded department expenses and revenue.
  • Talked to coworkers using computers, radios and other electronic devices.
  • Operated and explained proper use of mechanical equipment to employees.
  • Communicated with customers to convey information about events or activities.
  • Resolved customer complaints regarding worker performance or services rendered.
  • Explained rules and regulations of facilities and entertainment attractions to customers.
  • Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
  • Administered first aid in emergency situations.
  • Inspected rides, games and vehicles to detect wear and damage.
  • Trained workers in company procedures or policies.
  • Assigned tasks and work hours to staff.
  • Interviewed and hired associates to fill staff vacancies.
  • Oversaw workforce schedules and allocated resources in order to achieve project goals.
  • Wrote and presented strategies for recreational facility programming using customer or employee data.
  • Stored and retrieved vehicles, radios and ride components.
  • Cleaned equipment and areas of amusement parks, cruise ships or other recreational facilities.

Hyatt

Resorts
Cayman Islands , Gorege Town
02.1997 - 01.2001
  • Supervised Concierge Assistants to ensure quality customer service.
  • Conducted performance reviews and provided feedback to staff members.
  • Coordinated daily shift schedules for concierge assistants.
  • Developed and implemented training programs for new hires.
  • Assisted with resolving guest complaints and inquiries in a timely manner.
  • Ensured compliance with hotel policies and procedures related to the concierge department.
  • Monitored and maintained inventory levels of supplies used by the concierge team.
  • Created reports on monthly employee productivity, attendance, and overall performance metrics.
  • Provided guidance to employees regarding work-related issues or questions.
  • Reviewed guest feedback surveys, identified areas of improvement, and implemented corrective action plans.
  • Developed strategies to increase sales revenue from the concierge services offered at the hotel.
  • Collaborated with other departments to ensure smooth operations within the hotel.
  • Analyzed data trends related to guest satisfaction scores, occupancy rates, and financial performance.
  • Responded promptly to any emergency situations that may arise during shifts.
  • Developed incentive programs for employees in order to boost morale and motivation.
  • Drafted weekly newsletters updating guests on special events or promotions taking place at the hotel.
  • Identified potential opportunities for cost savings throughout the concierge department.
  • Managed daily operational tasks such as assigning duties, approving time off requests.
  • Organized meetings between staff members and senior management in order discuss progress updates or changes in policy and procedure.
  • Maintained positive relationships with vendors providing services related to the concierge department.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Updated front desk's concierge book to maintain most relevant visitor information.
  • Built and maintained productive relationships with employees.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Took reservations from patrons by phone or online.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
  • Remained aware of surroundings and secured cash to minimize loss potential.
  • Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
  • Arranged for tours and expeditions, setting accommodations, transportation, equipment and medical personnel availability.
  • Offered guests beverages and refreshments upon check-in.
  • Gave clear directions to local museums, restaurants and places of interest to patrons.
  • Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
  • Scheduled space or equipment for special programs, meetings and conferences.
  • Made reservations for spa treatments, restaurants and golf tee times.
  • Arranged for translators and other special services for guests.
  • Placed orders for and picked up flowers for guests.

Education

Certificate of Completion - Home Health Aide

Bena Institute
New York, NY
06-2013

High School Diploma -

Arima Comprehensive
Trinidad And Tobago
06-1994

Some College (No Degree) - Business Assocate

UCCI
Cayman Islands

Skills

  • Supervision and leadership
  • Remote Office Availability
  • Data Management
  • Customer Relations
  • Multitasking
  • Planning
  • Team building
  • Written Communication
  • Microsoft Office
  • Attention to Detail
  • Critical Thinking
  • Decision-Making
  • Dependable and Responsible
  • Excellent Communication
  • [Area of certification] certified
  • Verbal Communication
  • Interpersonal Communication
  • Collaboration

Timeline

Ames Ford and Lincoln

Nike
01.2018 - 01.2021

Barilla Pasta

Barilla Americas
01.2018 - 01.2021

Wilson Toyota

Toyota Motor
01.2018 - 12.2018

Mosaic

Mosaic Life Care
01.2014 - 02.2018

Kum & Go

Gas Station
01.2012 - 01.2014

Caseys

Cashers
01.2010 - 01.2012

UCCI University of the Cayman Island

UCCI
01.2006 - 01.2010

Cox LTD

Hardware Store
02.2002 - 01.2006

Grand Caymanian

Resorts
01.2001 - 01.2003

Hyatt

Resorts
02.1997 - 01.2001

Certificate of Completion - Home Health Aide

Bena Institute

High School Diploma -

Arima Comprehensive

Some College (No Degree) - Business Assocate

UCCI

Similar Profiles

CREATE PROFILE
Marina Stock