Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Personal Information
Timeline
Generic

Marina StrangerHorse

Spearfish,SD

Summary

Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Mass Markets
04.2020 - 09.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Cashier/Customer Service

United Dairy Farmers
01.2019 - 04.2019
  • Greet customers as they come into the store
  • Work with and handle money
  • Make food as necessary for customers
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Picker/Packer/Shipper

UPS
07.2018 - 12.2018
  • I picked parts accordingly, then helped pack them to be shipped
  • Hit an hourly quota
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Reduced shipping errors by thoroughly checking each item before packaging for shipment.
  • Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
  • Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
  • Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
  • Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
  • Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.

Picker

Cengage
06.2017 - 06.2018
  • Picked orders
  • Machine operator
  • Hit an hourly quota
  • Worked for a year before i was let go
  • Worked fast to meet assigned daily picking quotas.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
  • Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
  • Used RF scanners to track orders and verify accuracy.
  • Verified proper labeling and identification on all orders before shipment.
  • Scanned and verified UPC codes for all products to aid in identification.
  • Assisted in reducing product damage through careful handling of items during the picking process.
  • Developed strong relationships with coworkers through effective teamwork, contributing to a positive work environment that fostered high productivity levels.
  • Sorted and organized items in designated areas for easy access.
  • Improved overall team efficiency with clear communication and collaboration between colleagues in the warehouse.
  • Utilized equipment such as pallet jacks, forklifts, and reach trucks proficiently, speeding up the picking process without compromising safety standards.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Assisted with training and onboarding of new team members, sharing best practices and helping them acclimate to the fast-paced work environment.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Picked and packed order items.

Education

High school or equivalent -

Skills

  • Food Service
  • Crew Member
  • Customer Service
  • Communication skills
  • Leadership Experience
  • Social skills
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Money handling abilities
  • Microsoft Excel
  • Complaint Handling
  • Payment Processing
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call Center Operations
  • Microsoft Outlook
  • Call Management
  • Appointment Scheduling
  • Microsoft PowerPoint
  • De-Escalation Techniques
  • Live chat support
  • Account updating
  • Account Management

Certification

Driver's License

Additional Information

always willing to learn new things., good with time management., critical thinking and problem solving skills., good work ethic, ability to learn from my mistakes, discipline and determination.

Personal Information

Authorized To Work: US for any employer

Timeline

Customer Service Representative

Mass Markets
04.2020 - 09.2023

Cashier/Customer Service

United Dairy Farmers
01.2019 - 04.2019

Picker/Packer/Shipper

UPS
07.2018 - 12.2018

Picker

Cengage
06.2017 - 06.2018

High school or equivalent -

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Marina StrangerHorse