Marina Tavberidze
brooklyn,New York
Summary
Accomplished manager with expertise in inventory management and customer satisfaction, honed at Oda House. Proven ability to enhance operational efficiency and resolve conflicts through active listening and problem-solving. Adept at fostering teamwork and collaboration, resulting in a 20% increase in customer satisfaction. Skilled in decision-making and relationship building.
Overview
15
15
years of professional experience
Work History
Floor Managar
Oda House
New York, NY
02.2021 - 02.2025
- Managed store inventory and stock levels to maintain availability of products.
- Oversaw supply restocking, area cleaning, and product organization.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
Surgical Department Manager
MediClubGeorgia
Tbilisi, Georgia
07.2013 - 01.2020
- All procedures, from the moment the patient admission to discharge in the surgical department, billing, and interacting with the insurance company.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Emergency Service Operator
Gudushauri National Medical Center
Tbilisi , Georgia
08.2012 - 07.2013
- Maintained accurate records of completed tasks, enabling effective performance tracking and evaluation.
- Managed multiple projects simultaneously, prioritizing workloads for optimal results.
- Demonstrated strong problem-solving abilities when faced with unexpected challenges during service operations, finding ways to resolve them effectively while maintaining high-quality standards throughout each task performed.
Resident Dental Surgeon
Dental Clinic,, Zviadi Zarkua
Tbilisi, Georgia
09.2009 - 07.2012
- Maintained high standards of infection control and sterilization protocols for the safety of patients and staff members.
- Provided emergency dental services for urgent cases, alleviating pain and preventing further complications.
- Administered anesthetics and sedatives to control patients' pain and reduce stress for anxious patients during procedures.
- Developed strong rapport with patients through active listening skills, empathy, and tailored communication styles based on individual needs.
- Administered general and local anesthetics.
- Communicated with insurance agencies about treatment options for individuals and accurately relayed information to patients.
- Prescribed medication to improve recovery and control pain after procedures.
- Administered anesthetics before surgeries and closely monitored vitals to administer more and maintain patient comfort.
Education
Program - Pharmacy Technician
Kingsborough Community College
Brooklyn, NY07-2025
Master of Science - The Master's of Health Promotion
Tbilisi State Medical University
Tbilisi, Georgia11-2019
M.D. - Dentist
Tbilisi State Medical University
Tbilisi, Georgia06-2007
High School Diploma -
N173 Tbilisi Public High School
Tbilisi,Georgia05-1998
Skills
- Work planning and organization
- Self motivation
- Time management
- Problem-solving
- Staff management
- Decision-making
- Customer relation
- Administration and reporting
- Adaptability and flexibility
- Problem-solving
- Conflict de-escalation
- Staff management
- Decision-making
- Safety and security
- Work planning and organization
- Relationship building and management
- Conflict de-escalation
- Self motivation
- Active listening
- Teamwork and collaboration
Languages
English
Full Professional
Russian
Professional Working
Spanish
Elementary
Interests
- Cooking
- Tennis
- Reading
Timeline
Floor Managar
Oda House
02.2021 - 02.2025
Surgical Department Manager
MediClubGeorgia
07.2013 - 01.2020
Emergency Service Operator
Gudushauri National Medical Center
08.2012 - 07.2013
Resident Dental Surgeon
Dental Clinic,, Zviadi Zarkua
09.2009 - 07.2012
Program - Pharmacy Technician
Kingsborough Community College
Master of Science - The Master's of Health Promotion
Tbilisi State Medical University
M.D. - Dentist
Tbilisi State Medical University
High School Diploma -
N173 Tbilisi Public High School