MARINA THANARS
Fresno
Summary
Accomplished professional with over 26 years of diverse experience at Walmart, complemented by hands-on expertise as a pharmacy technician in both retail and independent pediatric settings. Demonstrates a strong work ethic, self-motivation, and reliability while consistently delivering exceptional service and exceeding expectations. Eager to transition into the pharmaceutical industry, leveraging an extensive background in customer service and pharmacy operations to drive success and innovation. Committed to ensuring excellence in every endeavor.
Overview
27
27
years of professional experience
Work History
Asset Protection Operations Team Associate
Walmart
04.2021 - 08.2025
- Receiving: Receive incoming shipments of merchandise, verifying quantities and inspecting for damages. Record received goods in the inventory management system and distribute to appropriate storage locations.
- Inventory Management: Maintain accurate inventory records through regular cycle counts and reconciliations. Organize and store merchandise in designated locations within the warehouse, following safety and space utilization guidelines. Monitor inventory levels and communicate any shortages or discrepancies to warehouse supervisors.
- Processing Damages and Labeling: Process damages and customer returned damages according to SOP guidelines. Place the product in appropriate boxes label then with claims label for walmart DC, place FEDEX or UPS label for vendor claims. Ship them to walmart DC or vendors.
- Shipping and Loading: Prepare shipments for outgoing delivery to Walmart stores or customers, ensuring timely and accurate fulfillment. Load merchandise onto trucks or shipping containers using appropriate equipment and techniques. Coordinate with logistics personnel to schedule pickups and deliveries as needed.
- Safety and Compliance: Adhere to safety protocols and guidelines to prevent accidents and injuries in the warehouse. Operate equipment safely and maintain a clean and organized work area. Follow company policies and procedures regarding workplace safety, security, and regulatory compliance.
- Team Collaboration: Work collaboratively with team members, supervisors, and managers to achieve departmental goals and objectives. Communicate effectively with colleagues to coordinate tasks, resolve issues, and ensure efficient workflow.
- Verifying Reports: Verify end of the day report daily. check any opened receiving, verify and close them. Check claims apps for open return center claims, vendor claims daily, verify and close them as needed.
Claim Associate
Walmart
01.2015 - 04.2021
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
- Collaborated with internal departments and external vendors to resolve claims.
- Posted payments to accounts and maintained records.
Receiving Associate
Walmart
05.2014 - 01.2015
- Maintained a clean warehouse environment through diligent organization of materials and supplies necessary for daily operations.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Maintained precise records for all incoming and outgoing shipments, minimizing discrepancies and losses.
- Demonstrated strong attention to detail when inspecting received items for defects or damage before accepting deliveries into inventory storage areas.
- Communicated effectively with carriers to schedule pickups and deliveries, optimizing transportation logistics.
- Assisted in training new associates, sharing best practices for successful shipping and receiving operations.
- Inspected merchandise and sent damaged pieces for repair before shipment.
Certified Pharmacy Technician
Walmart
02.2014 - 05.2014
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Performed regular audits to maintain compliance with state regulations and company policies.
Accounting Associate
Walmart
10.2005 - 02.2014
- Maintained a high level of confidentiality and professionalism when handling sensitive financial information, promoting trust among clients and colleagues.
- Process all registers bags that includes cash, credit slips, debit slips, money orders, and money grams
- Enter information in the system for each register for different medias
- Prepare deposits and make orders for bills & coin denominations from the bank.
- Oversaw documentation and reporting of expenses, sales and other transactions.
- Handled day-to-day accounting processes to drive financial accuracy.
Customer Service Manager
Walmart
01.2004 - 10.2005
- Get the register ready for the business day with the cash bag at each register
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Service Desk Associate
Walmart
02.2002 - 01.2004
- Welcome customer, help them with their needs.
- Processed refunds and exchanges in accordance with company policy.
- Process moneygrams, and money orders.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Cashier
Walmart
01.1999 - 02.2002
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associates in Science -
Houston Community College
Houston, TX01.2013
Aseptic Techniques for Pharmacy Technicians (IV) -
UH
Houston, TX01.2006
Certified Pharmacy Technician (CPhT) -
PTCB
Houston, TX01.2000
Highschool Diploma -
Little Flower High School
Guntur, INDIA01.1994
Skills
- Dependability
- Self-driven motivation
- Effective listening
- Detail-oriented approach
- Quality control management
- Knowledge of safety regulations
- Shipping operations oversight
- Skilled in warehouse equipment use
- Building professional connections
- Analytical problem-solving
- Documenting processes
- Efficient multitasking
Timeline
Asset Protection Operations Team Associate
Walmart
04.2021 - 08.2025
Claim Associate
Walmart
01.2015 - 04.2021
Receiving Associate
Walmart
05.2014 - 01.2015
Certified Pharmacy Technician
Walmart
02.2014 - 05.2014
Accounting Associate
Walmart
10.2005 - 02.2014
Customer Service Manager
Walmart
01.2004 - 10.2005
Service Desk Associate
Walmart
02.2002 - 01.2004
Cashier
Walmart
01.1999 - 02.2002
Associates in Science -
Houston Community College
Aseptic Techniques for Pharmacy Technicians (IV) -
UH
Certified Pharmacy Technician (CPhT) -
PTCB
Highschool Diploma -
Little Flower High School
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