Marina Tighe
Summary
Dynamic professional with a proven track record at Richard A. Bartlett, M.D. Cosmetic & Reconstructive Surgery, driving 182% sales growth as a SkinCeuticals Ambassador. Expert in project tracking and client interaction, leveraging critical thinking to enhance operational efficiency and optimize patient intake processes. Committed to fostering exceptional customer relationships and seamless administrative operations.
Overview
6
6
years of professional experience
Work History
Product Specialist, Administrative Coordinator
Richard A. Bartlett, M.D. Cosmetic & Reconstructive Surgery
11.2021 - Current
- Establish and apply forward-thinking strategies to refine administrative tasks including scheduling, payroll, and inventory, guaranteeing seamless operations within practice.
- Serve as SkinCeuticals Ambassador, driving exceptional 182% sales growth from 2023 to 2024
- Facilitate comprehensive education on SkinCeuticals and EltaMD for patients, addressing inquiries proficiently
- Arrange monthly team meetings
- Oversee scheduling of surgeons for appointments and surgeries through EMR
- Facilitate collaboration with nurses to evaluate messages and urgent inquiries utilizing proficient written and communication skills.
- Cultivate outstanding customer relationships via telephone and email communication
- Conducted verification of health insurance plans, ensuring accurate coverage for upcoming appointments.
- Improved efficiency of patient intake processes through meticulous compilation of benefits and eligibility data. Avoided scheduling conflicts by ensuring timely confirmation of insurance referrals before pre-appointments.
- Assisted in creating product documentation and user manuals.
- Identified interested or qualified customers to present product information.
- Leverage EMR and Microsoft Excel to enter data for monthly reports on patient retention and skincare sales
- Oversee petty cash, surgical payments, and insurance transactions.
- Liaise with vendors regarding education lunches and meeting scheduling
- Direct maintenance and facility requests
Executive Office Assistant
Corcoran & Havlin Insurance Agency
01.2020 - 11.2021
- Facilitated extensive administrative assistance for President and Account Managers, optimizing operational efficiency.
- Assisted in project coordination and tracking deliverables from various departments.
- Managed executive scheduling and calendar organization for senior leadership.
- Supervised inventory management for office supplies, securing efficient resource access and lowering expenses.
- Orchestrated on-boarding procedures for new hires, fostering seamless transition and integration within team
Education
Associate of Science - General Business
MassBay Community College
Wellesley Hills, MA01.2022
Skills
- Sales expansion tactics
- Project tracking
- Database management
- Market entry planning
- Client interaction
- Critical thinking
References
References available upon request.
Timeline
Product Specialist, Administrative Coordinator
Richard A. Bartlett, M.D. Cosmetic & Reconstructive Surgery
11.2021 - Current
Executive Office Assistant
Corcoran & Havlin Insurance Agency
01.2020 - 11.2021
Associate of Science - General Business
MassBay Community College
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