Summary
Overview
Work History
Education
Skills
Timeline
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Marina Torres

Lake Elsinore,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Gondolier

Sugarbowl Resort
Soda Springs, CA
11.2022 - 01.2023
  • Worked flexible hours across night, weekend and holiday shifts.
  • Passionate about learning and committed to continual improvement.
  • Proven ability to learn quickly and adapt to new situations.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Excellent communication skills, both verbal and written.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Learned and adapted quickly to new technology and software applications.
  • Organized and detail-oriented with strong work ethic.
  • Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery

Server

Be Good Restaurant & Experience
Temecula, CA
08.2021 - 11.2022
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Checked guests' identification before serving alcoholic beverages.
  • Processed orders and sent to kitchen employees for preparation.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Server

Fire Fish Sushi & More
Temecula, CA
03.2018 - 10.2022
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Increased sales significantly by upselling higher-end products to customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Served food and beverages promptly with focused attention to customer needs.
  • Inspected dishes and utensils for cleanliness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.

Cashier/Server

Mr. You Chinese Food
Temecula, CA
01.2016 - 03.2018
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Processed refunds and exchanges in accordance with company policy.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Learned duties for various positions and provided backup at key times.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Restocked and organized merchandise in front lanes.
  • Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Set up new sales displays each week with fresh merchandise.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card and check transactions to complete customer purchases.
  • Welcomed customers and helped determine their needs.

Education

Associate of Science - Associate of Science Business Administration

Mt. San Jacinto College
Menifee, CA
06.2022

High School Diploma -

Temecula Valley High School
Temecula, CA
06.2019

Skills

  • Flexible and Adaptable
  • Critical Thinking
  • Self-Motivated
  • Decision-Making
  • Team building
  • Multitasking Abilities
  • Teamwork and Collaboration
  • Good Telephone Etiquette
  • Training and Development
  • Excellent Communication
  • Interpersonal Communication
  • Organization and Time Management

Timeline

Gondolier

Sugarbowl Resort
11.2022 - 01.2023

Server

Be Good Restaurant & Experience
08.2021 - 11.2022

Server

Fire Fish Sushi & More
03.2018 - 10.2022

Cashier/Server

Mr. You Chinese Food
01.2016 - 03.2018

Associate of Science - Associate of Science Business Administration

Mt. San Jacinto College

High School Diploma -

Temecula Valley High School

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Marina Torres