Summary
Overview
Work History
Education
Skills
Timeline
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MARINA WAHBA

Fort Worth,TX

Summary

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

5
5
years of professional experience

Work History

Lounge Supervisor and Receptionist

Plaza Premium Lounge
01.2023 - Current
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Planned and executed promotions and special events in close collaboration with management.
  • Answered central telephone system and directed calls accordingly.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Sales Associate Specialist

DILLARDS
02.2021 - 11.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.

Receptionist

University Of North Texas
08.2020 - 12.2022


  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Answered phone promptly and directed incoming calls to correct offices.

RECEPTIONIST

MINUTE SUITES
05.2019 - 09.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.
  • Monitored front areas so that questions could be promptly addressed.
  • Maintained confidentiality of information regarding clients and company.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Education

HIGHSCHOOL DIPLOMA -

L.D BELL HIGHSCHOOL

BACHELOR OF SCIENCE IN CRIMINAL JUSTICE -

UNIVERSITY OF NORTH TEXAS

Skills

  • Customer- and service-oriented
  • Bilingual in Arabic and English
  • Issue and conflict resolution
  • Supply Ordering
  • Technical Support
  • File Management
  • Clerical Support
  • Data Entry
  • Administrative Support
  • Professional Demeanor
  • Customer/Client Relations
  • Verbal and Written Communication

Timeline

Lounge Supervisor and Receptionist

Plaza Premium Lounge
01.2023 - Current

Sales Associate Specialist

DILLARDS
02.2021 - 11.2023

Receptionist

University Of North Texas
08.2020 - 12.2022

RECEPTIONIST

MINUTE SUITES
05.2019 - 09.2021

HIGHSCHOOL DIPLOMA -

L.D BELL HIGHSCHOOL

BACHELOR OF SCIENCE IN CRIMINAL JUSTICE -

UNIVERSITY OF NORTH TEXAS

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MARINA WAHBA