MARINA WASIF
East Brunswick,NJ
Summary
Results-driven customer service professional with extensive experience in client relationship management. Demonstrated ability to resolve escalated issues, educate clients on complex topics, and enhance communication strategies to improve overall satisfaction.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
MEKY ACCOUNTING FIRM
East Brunswick, New Jersey
10.2024 - Current
- Resolved customer complaints effectively to ensure satisfaction and retention.
- Prevented key account losses by researching discrepancies and correcting problems.
- Educated individuals and businesses on tax regulations, compliance requirements, and filing procedures.
- Supported clients in understanding deductions, credits, and changes in tax law.
- Simplified complex tax concepts to ensure understanding across diverse audiences.
PLATINUM CUSTOMER MANGER
National Bank of Egypt
Cairo, EGYPT
09.2021 - 08.2024
- Developed and maintained strong relationships with clients to ensure satisfaction.
- Trained new staff on customer service protocols and best practices.
- Implemented strategies to improve communication between clients and the bank's departments.
- Resolved escalated customer complaints in a timely manner.
- Maintained accurate records of customer interactions and transactions.
- Analyzed data to identify trends in customer complaints and feedback.
- Collaborated with managers to discuss possible customer service improvements.
- Delegated work to staff, setting priorities and goals.
Customer Service Representative
BANQUE DU CAIRE
Cairo, EGYPT
09.2019 - 08.2021
- Assisted customers with inquiries and provided information on banking services.
- Managed account transactions accurately using banking software and systems.
- Educated clients on digital banking features and mobile app functionalities.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Insurance Representative
Allianz Insurance
CAIRO , EGYPT
06.2018 - 08.2019
- Assisted clients with policy inquiries and coverage options.
- Processed policy applications and renewals efficiently.
- Educated customers on insurance products and benefits.
- Maintained accurate records of client interactions and transactions.
- Educated customers on the benefits and risks associated with various types of insurance plans.
- Engaged customers and provided high level of service by carefully explaining details about documents.
Direct Sales Agent
Attijariwafa Bank
Cairo, EGYPT
12.2017 - 05.2018
- Collaborated with team members to optimize sales strategies and techniques.
- Participated in team meetings to discuss strategies for achieving goals.
- Developed and implemented sales strategies to increase customer base.
- Identified target markets for direct sales campaigns.
Education
Bachelor of Administration - BUSSINESS INFORMATION SYSTEM
HELWAN UNIVERSITY
EGYPT07-2017
Skills
- Customer service
- Client relationship management
- Team collaboration
- Time management
- Problem solving
- Active listening
- Sales strategy development
- Attention to detail
References
References available upon request.
Timeline
Customer Service Representative
MEKY ACCOUNTING FIRM
10.2024 - Current
PLATINUM CUSTOMER MANGER
National Bank of Egypt
09.2021 - 08.2024
Customer Service Representative
BANQUE DU CAIRE
09.2019 - 08.2021
Insurance Representative
Allianz Insurance
06.2018 - 08.2019
Direct Sales Agent
Attijariwafa Bank
12.2017 - 05.2018
Bachelor of Administration - BUSSINESS INFORMATION SYSTEM
HELWAN UNIVERSITY