Summary
Work History
Skills
Accomplishments
Languages
Timeline
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Marina Zamarripa

Amarillo,TX

Summary

Proactive Housekeeping Manager with a proven track record at Studio 6 Hotel, excelling in guest relations and team leadership. Mastered budgeting and financial management, enhancing operational efficiency by effectively managing inventory and reducing costs. Demonstrated expertise in training and mentoring staff, significantly improving service standards and customer satisfaction. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Work History

Housekeeping Manager

Studio 6 Hotel
05.2024 - Current
  • Worked with front desk to respond promptly to all guest requests.
  • Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
  • Investigated customer complaints promptly, seeking timely resolutions to maintain positive guest experiences throughout their stay at the hotel.
  • Managed team productivity and workflow to exceed quality standards.
  • Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.

Skills

  • Ordering cleaning supplies

  • Training and mentoring

  • Cleaning and sanitation

  • Guest Relations

  • Customer Relationship Management

  • Customer service-focused

  • Work Prioritization

  • Budgeting and financial management

Accomplishments

  • Supervised team of 30 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Languages

Spanish
Full Professional
English
Professional Working

Timeline

Housekeeping Manager

Studio 6 Hotel
05.2024 - Current

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Marina Zamarripa