Marina A Subbotina
Alexandria,KY
Summary
Hardworking and dependable polymath, to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. A detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Client Coordinator
TaleMed/Triage
02.2020 - Current
- Assisted management with the company merge.
- Served as a liaison between internal staff and clients, and our employees and clients.
- Provided leadership, guidance and support to staff members within and outside the company. New staff training included.
- Assisted clients with acquiring appropriate documentation/information.
- Monitored program performance and outcomes for successful delivery of services/practices.
- Partnered with local organizations to expand access to social and community services.
- Conducted workshops seeking out to improve our client's and our employee's satisfaction with company processes.
- Provided leadership, guidance and support to staff members.
- Lead inter and intradepartmental meetings, focus groups, and projects.
Server
Longnecks Sports Grill
08.2013 - Current
- Assisted with the opening of the newest Richwood, KY location, as well as new staff training.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Increased sales significantly by upselling higher-end products to customers.
- Served food and beverages promptly with focused attention to customer needs.
Paralegal
Young, Reverman & Mazzei CO LPA, Compensation and Automobile Collisions
09.2018 - 02.2020
- Assisted attorneys with settlement preparations and notarization of the paperwork
- Conferred with clients and other involved parties to gather and track case information.
- Edited and proofread legal documents to verify accuracy.
- Conducted detailed client intakes and entered information into company database (everything was kept on paper).
- Interacted with clients, opposing attorneys, medical examiners, insurance adjusters, etc
- Utilized existing files and variety of other research resources to develop information for pending cases. Kept constant communication with local Physicians and advised them on quality of their record-keeping.
- Reorganized office procedures, workflow and record-management.
- Prepared legal briefs, motions, and pleadings.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
Event Coordinator
Kona Ice
09.2014 - 09.2018
- Coordinated schedules and timelines for events. Finalized the sale/booking.
- Managed event logistics and operations.
- Brainstormed and implemented creative event concepts and themes.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Consulted with customers to determine objectives and requirements for events.
- Hired, trained and supervised volunteers and support staff required for events.
- Reviewed event bills to confirm accuracy and approve payment.
- Attended conferences and events to stay up-to-date with industry trends and planning standards.
Front Desk Agent
LA Fitness Sports Club
09.2015 - 12.2017
- Used internal software to process check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw payment collection and overdue accounts.
- Scheduled instructors for group and personal classes. Managed cancellations, substitutions, and hours on the clock.
- Answered multi-line phone system and enthusiastically greeted callers.
- Trained new staff members in customer service techniques and gym operations.
- Served as a main emergency contact for the building.
Server/Hostess
Kilt Pub & Eatery
09.2014 - 08.2016
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Veterinary Technician
VIP Petcare
11.2013 - 09.2014
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Informed hired veterinarians of company's legal and safety practices.
- Handled customer complaints on behalf of the company.
- Drove long distance for up to 12 hours per day, in order to meet pop-up clinic hours.
- Maintained detailed records of animal health care and diagnostic treatments.
- Collected and prepared specimens for laboratory testing.
- Educated clients on nutrition, preventive health and other animal care.
- Supported/led my team through daily processes, set-up, station breakdown, etc.
Personal Assistant
Cable Products INC
08.2011 - 05.2014
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Used discretion when handling confidential information.
- Attended meetings, took notes and tracked action items.
- Facilitated transportation to and from appointments.
Assistant Manager
Wings Beachwear
01.2013 - 10.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed strategy to increase sales and drive profits.
- Monitored security to protect employees, customers and property.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Bachelor of Arts - Criminal Justice, Politics
Northern Kentucky University, Honor SocietyMarjory Stoneman Douglas High School
12.2017
Skills
- Client Interviews
- Personnel Management
- Client Presentations
- Administrative Support
- Client Coordination
- Legal Research
- Project Management
- Motion Preparation
- Workers' Compensation Claims & Compensation
- Personal Injury Claims Management & Resolution
- Interpretation of Legal and Medical Documentation
- Microsoft Word, PDF, Excel, PowerPoint, Kamana, Hub Spot, Google Analytics
Hobbies
true crime/law, piano, golf, reading, travel, fitness, TikTok
Timeline
Client Coordinator
TaleMed/Triage
02.2020 - Current
Paralegal
Young, Reverman & Mazzei CO LPA, Compensation and Automobile Collisions
09.2018 - 02.2020
Front Desk Agent
LA Fitness Sports Club
09.2015 - 12.2017
Event Coordinator
Kona Ice
09.2014 - 09.2018
Server/Hostess
Kilt Pub & Eatery
09.2014 - 08.2016
Veterinary Technician
VIP Petcare
11.2013 - 09.2014
Server
Longnecks Sports Grill
08.2013 - Current
Assistant Manager
Wings Beachwear
01.2013 - 10.2013
Personal Assistant
Cable Products INC
08.2011 - 05.2014
Bachelor of Arts - Criminal Justice, Politics
Northern Kentucky University, Honor SocietyMarjory Stoneman Douglas High School