Marinda Hays
Lucasville
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Southern Ohio Medical Center
06.2023 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Used Mediitech to schedule appointments for doctor visits and procedures.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Prepared and processed patient referrals and transfer requests.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
Headstart Assistant Teacher
Community Action Committee of Pike County
07.2017 - 11.2022
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student physical, mental, and social development using classroom games and activities.
- Completed daily reports, meal count sheets, and attendance logs.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Fostered student curiosity and interest through creative hands-on activities.
Aide Assistant
Ross Pike ESC
01.2017 - 05.2017
- Supported classroom activities, tutoring, and reviewing work.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Mentored and tutored individual students needing additional help.
- Copied, organized and distributed classroom assignments or other paperwork.
Independent Medicaid Provider
State Of Ohio
12.2011 - 01.2017
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Cultivated interpersonal skills by building positive relationships with others.
- Assisted in the daily living skills of individual's
- Case managing
- Documenting
Personal Care Aide
Buckeye Community Services
06.2006 - 12.2011
- Documented vitals, behaviors, and medications in client medical records.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Maintained clean, safe, and well-organized patient environment.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored progress and documented patient health status changes to keep care team updated.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Crisis Counselor
Southern Ohio Women's Domestic Violence Shelter
04.2004 - 05.2005
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Documented risk to each client and context of concerns.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Listened to clients' concerns and provided encouragement and support.
- Collaborated with other professionals to coordinate comprehensive care for clients.
Education
Certificate of Technical Studies - Business Administration/ Information Technology
Pike County Career Technology Center
Piketon, OH05-2003
Skills
- HIPAA compliance
- Professional telephone etiquette
- Payment collection and processing
- Medical software applications
- Teaching strategies
- Lesson plan implementation
- Skills development
- Safety and supervision
- Individualized education plans
- Academic development
- Office administration
- Scheduling appointments
Certification
* Child Development Associate
* BLS
* First Aide CPR Certified
* Paraprofessional License
* Volunteer Fire Fighter
Timeline
Medical Office Assistant
Southern Ohio Medical Center
06.2023 - Current
Headstart Assistant Teacher
Community Action Committee of Pike County
07.2017 - 11.2022
Aide Assistant
Ross Pike ESC
01.2017 - 05.2017
Independent Medicaid Provider
State Of Ohio
12.2011 - 01.2017
Personal Care Aide
Buckeye Community Services
06.2006 - 12.2011
Crisis Counselor
Southern Ohio Women's Domestic Violence Shelter
04.2004 - 05.2005
Certificate of Technical Studies - Business Administration/ Information Technology
Pike County Career Technology Center
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