Marine Sanchez
Las Vegas,NV
Summary
Driven Operations Coordinator with a proven track record at United Site Services, Inc. of Texas, enhancing operational efficiency and customer satisfaction. Expert in CRM software and exceptional communication, I've streamlined processes and significantly improved first call resolution rates. Skilled in team motivation and customer service, my approach has consistently led to positive outcomes and reduced customer complaints. Motivated Customer Relations Professional with working knowledge of auto-dialing systems and above-average sales conversion rates. Adaptable and personable team player focused on providing exceptional customer service every time. Open to travel and willing to work flexible schedules. Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Coordinator
United Site Services, Inc. of Texas
08.2021 - Current
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Optimized operational efficiency, coordinating cross-functional teams to achieve project goals.
- Exceeded expectations in first call resolution rates by utilizing expert knowledge of products and services offered.
- Streamlined communication for improved customer relations, managing high-volume phone calls and emails daily.
- Coordinated with sales teams to ensure smooth transitions from prospecting to account management.
- Enhanced customer satisfaction by addressing and resolving complex inquiries, complaints, and issues.
- Served as a trusted advisor for customers seeking assistance or recommendations on products or services best suited for their unique requirements.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Care Coordinator
TJX Companies
07.2018 - 07.2021
- Took ownership of customers issues to follow problems through to resolution.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Reduced customer complaints by proactively identifying potential issues and implementing solutions.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
- Coordinated closely with sales representatives to ensure seamless transitions from initial inquiry to purchase completion.
Education
Associate of Science - Radiologic Technology
Valencia College
Orlando, FL05.2026
Associate of Science - Billing And Coding
Florida Technical College
Orlando, FL09.2022
High School Diploma -
Celebration High School
Celebration, FL05.2018
Skills
- Customer Invoicing
- Scheduling Management
- Call center experience
- Team motivation
- Exceptional communication
- Email Etiquette
- Customer satisfaction measurement
- Complaint Handling
- CRM software expertise
- Inbound Customer Service
- Data Entry
- Training and mentoring
- Patience and composure
- Strong Organization
Certification
- CPT - Certified Personal Trainer
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Operations Coordinator
United Site Services, Inc. of Texas
08.2021 - Current
Customer Care Coordinator
TJX Companies
07.2018 - 07.2021
Associate of Science - Radiologic Technology
Valencia College
Associate of Science - Billing And Coding
Florida Technical College
High School Diploma -
Celebration High School
- CPT - Certified Personal Trainer
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