Marinel Garcia

Marketing Officer

BDO Unibank Inc.

05.2014 - 03.2025

Mentored junior staff on best practices in campaign execution, fostering a collaborative team environment.
Led creative brainstorming sessions that resulted in innovative ideas for promotional projects.
Managed customer accounts, ensuring compliance with banking regulations and internal policies.
Led team initiatives to enhance customer service quality and operational efficiency.
Developed customized financial solutions to meet clients' specific needs and objectives.
Trained new staff on banking procedures, software systems, and customer engagement strategies.
Evaluated loan applications, assessing creditworthiness and determining appropriate lending terms.
Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Developed and maintained strong customer relationships, providing exceptional service and advice.
Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
Educated customers on features and benefits of banking products and services.
Strengthened customer relationships through attentive service and prompt resolution of inquiries.
Opened, closed, and updated accounts for customers.
Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
Streamlined operations, implementing efficient processes to improve overall productivity and performance.
Enhanced customer trust by consistently providing accurate financial advice and solutions to meet their needs.
Streamlined teller process for deposits and withdrawals, improving transaction speed and customer wait times.
Provided exceptional customer service by promptly addressing concerns and resolving issues.
Initiated cross-selling strategy that significantly increased uptake of additional banking products and services.
Cross-sold credit cards, loans and other bank products.
Educated customers on online banking and mobile banking applications.
Assisted customers with banking needs and inquiries.
Executed wire transfers, stop payments and account transfers.
Processed loan applications efficiently, leading to higher rate of successful approvals and customer satisfaction.
Maintained friendly and professional customer interactions.
Processed wide variety of retail banking transactions for personal and commercial customers.