Marinela Almeida
Lodi,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detailed-oriented, adaptable and focused Administrative Support Specialist with over 10+years of customer service and office support experience. Energetic with an excellent work ethic driven by deadlines. Extensive tenure in the planning, coordination, and support of operational activities within different industries.
Overview
11
11
years of professional experience
Work History
USR
Hackensack Meridian Health
04.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Managed time efficiently in order to complete all tasks within deadlines.
Administrative Secretary
Clear Image Equipment
11.2021 - 04.2023
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Created and updated records and files to maintain document compliance.
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Contributed to a positive work environment by demonstrating professional etiquette in all interactions with colleagues and clients alike.
Customer Service Associate
Walmart
11.2020 - 11.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Assistant Office Manager
RigCert Albania
06.2015 - 04.2019
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Created and updated records and files to maintain document compliance.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Recorded expenses and maintained accounting records.
Costumer Service Representative
IDS - Intercom Data Service Group
07.2013 - 08.2015
- Handled 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services.
- Trained new employees in how to use system, and entering customer data and organizing customer interaction log
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Master's - Euro - Atlantic National Security
Universitatea DinCraiova
Romania07.2014
Bachelor's - Political Science
Univesitatea Din Craiova
Romania06.2012
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Calm Under Pressure
- Active Listening
- Organization and Time Management
- Problem Resolution
Languages
Albanian
Native or Bilingual
English
Professional Working
Romanian
Professional Working
Italian
Professional Working
Bulgarian
Limited Working
Timeline
USR
Hackensack Meridian Health
04.2023 - Current
Administrative Secretary
Clear Image Equipment
11.2021 - 04.2023
Customer Service Associate
Walmart
11.2020 - 11.2021
Assistant Office Manager
RigCert Albania
06.2015 - 04.2019
Costumer Service Representative
IDS - Intercom Data Service Group
07.2013 - 08.2015
Master's - Euro - Atlantic National Security
Universitatea DinCraiova
Bachelor's - Political Science
Univesitatea Din Craiova