Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Marines Ponce

Miami,FL

Summary

Bilingual clerical and customer service expert with extensive experience in enhancing customer satisfaction and achieving organizational goals. Proven track record as Chief Operating Officer, consistently exceeding profitability targets and driving revenue growth while managing costs effectively. Expertise in developing efficient operational systems that support organizational excellence and foster growth opportunities.

Overview

19
19
years of professional experience

Work History

Chief Operating Officer

Rapid wound Solutions/ CarePath Total Solutions
Miami, FL
10.2024 - Current
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Achieved cost-savings by developing functional solutions to problems.
  • Provided support in negotiating contracts with third-party providers regarding rates, services offered.
  • Resolved any issues or discrepancies related to product delivery or receipt in a timely manner.
  • Created reports on freight costs, delivery timelines, invoices and other related information.
  • Developed product knowledge by attending training sessions and researching product information.
  • Provided guidance on best practices for using company products or services.
  • Cultivated relationships with key decision makers at hospitals, clinics, and private practices.
  • Presented clinical data regarding products to customers in order to secure sales orders.
  • Scheduled appointments with healthcare professionals to promote products or services.
  • Responded promptly to inquiries from prospects about products or services offered.
  • Educated healthcare providers on product features, benefits, and usage instructions.
  • Established strong relationships with physicians through regular visits to discuss products and services.
  • Served as primary contact for named accounts encompassing account management and sales responsibilities.
  • Served as Accounts Payables for Company

Salon Owner/Operator

Hair By Marines Ponce
Coral Gables, FL
05.2018 - 09.2024
  • Provided exceptional customer service to ensure repeat business.
  • Maintained salon finances, including budgeting, payroll and bookkeeping.
  • Resolved customer complaints quickly and efficiently while maintaining professionalism.
  • Assessed inventory needs for hair care products, cosmetics. on an ongoing basis.
  • Maintained relationships with vendors and suppliers who provide necessary items for running the salon.
  • Ordered supplies and equipment needed for daily operations.
  • Promoted special offers through social media platforms to attract new customers.
  • Developed service packages for customers seeking a variety of treatments.
  • Analyzed financial reports on a monthly basis to identify areas of improvement in the business.
  • Provided excellent customer service to ensure repeat business from satisfied clients.
  • Adhered to state laws and regulations regarding licensure, sanitation standards.
  • Implemented quality control measures throughout the salon to maintain high standards of service delivery.
  • Created marketing strategies to increase clientele and expand the business.

Claims

Gainsco Auto Insurance
Miami, FL
04.2016 - 12.2016
  • Investigated and processed insurance claims filed by policyholders.
  • Conducted interviews with claimants and witnesses to gather relevant information.
  • Handled various claims, including automobile, life, and home insurance.
  • Evaluated property claims involving damage to structures or personal injury liability.
  • Inspected property damage to assess extent and impact of damages.
  • Verified coverage applicability through thorough insurance policy review.
  • Negotiated settlements with claimants to resolve claims efficiently.
  • Collaborated with professionals for expert evaluations and consultations.

Processor/ Pip Medical Adjuster- (Temp/Contract)

Gainsco Auto Insurance
08.2014 - 04.2016
  • Administrative duties.
  • Reviewing adjusters notes before creating demand response letters.
  • Responding to Demands Assigned to the PIP Department.
  • Receiving suits and assigning them to adjusters.
  • Creating spread sheets and helping out other departments if needed.
  • Providing great customer service.
  • Investigates, evaluates, negotiates and resolves PIP Medical claims of moderate complexity through effective research, negotiation and interaction with insured’s and claimants.

Admissions Representative

Everest Institute
12.2011 - 04.2014
  • Company Overview: Corinthian Colleges Inc.
  • Primary point-of-contact for prospective new students.
  • Responsible for following-up with all assigned prospect inquiries and student leads as appropriate via telephone, email, mail and in-person contact.
  • Setting appointments and conducting interviews with prospective students.
  • Conducting campus tours with students and family members.
  • Schedule academic tutoring for students and prospective students.
  • Represent the College at public events, including student events and career fairs.
  • Support campus marketing efforts and messaging.
  • Accurate completion of all student enrollment documents and forms.
  • Maintain a pleasant and professional attitude and appearance, supporting a team-oriented work environment.
  • Follow best practices and comply with all company policies and procedures.
  • Uphold the highest level of professionalism and ethical conduct.
  • Attend all required team and company training.
  • Performs other duties, as assigned.
  • Corinthian Colleges Inc.

Director of First Impression

Everest Institute
09.2009 - 12.2011
  • Company Overview: Corinthian College Inc.
  • Answering between 500 + calls per day, directing phone calls to appropriate departments.
  • Greeting new students and preparing them for their interview with the admissions rep.
  • Assign leads to admissions reps and maintain front desk, utilizing internal computer programs and file processing.
  • In charge of office facilities etc.
  • Basic clerical work, data entry etc.
  • Corinthian College Inc.

Administrative Assistant

A Miranda Med. Center
Miami, FL
08.2008 - 09.2009
  • Managed multiple phone lines to ensure efficient communication flow.
  • Organized and prepared patient files while delivering exceptional customer service.
  • Coordinated with insurance companies to verify patient information and coverage details.
  • Scheduled and confirmed new patient appointments to optimize clinic operations.

Paralegal Assistant

The Traffic Office
04.2006 - 07.2008
  • Answered excess of 24 phone lines.
  • Overview of traffic citations and suspended licenses.
  • Schedule client appointments and follow up.
  • Set up and coordinating court dates.

Education

Cosmetology - Beauty

The English Center
Miami, FL
04-2018

Associates - Business Administration

Miami Dade College
04.2017

Skills

  • Adjuster license 620
  • Microsoft Office Suite
  • QuickBooks proficiency
  • Typing speed: 60 wpm
  • Creative problem solving
  • Attention to detail
  • Organizational skills
  • Multitasking ability
  • Contract negotiation
  • Customer service and support
  • Appointment scheduling
  • Vendor relations
  • Problem solving
  • Team collaboration
  • Marketing strategies
  • Employee training and development
  • Documentation and reporting
  • Expense management
  • Time management
  • Multi-line phone systems
  • Payroll administration
  • Decision-making

Languages

English
Native/ Bilingual
Spanish
Professional

References

Dannis Goris 786-804-1798

Johnathan Blue 502-664-9300

Joel Lombillo 305-504-4551

Timeline

Chief Operating Officer

Rapid wound Solutions/ CarePath Total Solutions
10.2024 - Current

Salon Owner/Operator

Hair By Marines Ponce
05.2018 - 09.2024

Claims

Gainsco Auto Insurance
04.2016 - 12.2016

Processor/ Pip Medical Adjuster- (Temp/Contract)

Gainsco Auto Insurance
08.2014 - 04.2016

Admissions Representative

Everest Institute
12.2011 - 04.2014

Director of First Impression

Everest Institute
09.2009 - 12.2011

Administrative Assistant

A Miranda Med. Center
08.2008 - 09.2009

Paralegal Assistant

The Traffic Office
04.2006 - 07.2008

Cosmetology - Beauty

The English Center

Associates - Business Administration

Miami Dade College

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