Marineth Huffaker
Boulder,CO
Summary
Dedicated and detail-oriented professional with over 5 years of experience in customer service and business administration. Skilled in delivering exceptional client support and ensuring operational efficiency. Proven track record in managing customer inquiries, resolving issues, and creating positive experiences. Proficient in analyzing business processes, identifying areas for improvement, and implementing solutions to drive productivity. Excellent interpersonal skills and strong communication abilities. Committed to fostering a collaborative team environment and exceeding performance goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
BOYS VOLLEYBALL HEAD COACH
NIWOT HIGH SCHOOL
02.2024 - Current
- Led boys' volleyball teams to first ever regional appearance, finishing 9th in the state overall
- Implemented dynamic practice sessions and training programs to enhance team performance and skills
- Fostered a positive team culture emphasizing sportsmanship, discipline, and individual growth
BOYS VOLLEYBALL MEDIA MARKETING MANAGER/HEAD COACH
COLORADO ELITE VOLLEYBALL
10.2023 - Current
- Developed and implemented media marketing strategies on Instagram and Facebook to increase visibility and engage fans, parents, and potential players.
- Grew the volleyball program from 2 to 6 teams by leveraging social media to attract new players and foster community interest.
- Curated and managed social media content, including game highlights, player features, and promotional material, to strengthen brand presence.
- Analyzed social media metrics to optimize content strategy and enhance engagement and reach.
- Created and executed online campaigns to promote events, fundraisers, and activities, boosting community participation and support.
- Collaborated with team leadership to align marketing strategies with program growth objectives, ensuring a cohesive approach to expansion.
BARISTA
STARBUCKS
06.2022 - Current
- Trained and mentored team members, fostering a culture of high performance and customer satisfaction
- Handled cash and credit transactions, including counting petty cash and reconciling cash drawers
- Ensured compliance with food safety standards and conducted regular quality control checks
- Delivered exceptional customer service, resolving issues quickly and maintaining customer loyalty
- Effectively communicated with staff, customers, and management to promote a positive atmosphere
CUSTOMER RELATIONS SPECIALIST
THE OVERLOOK (THROUGH YMCA)
06.2021 - 06.2022
- Managed rental agreements, including facilitating bookings, explaining terms, and confirming availability
- Maintained accurate schedules, communicated with tenants, and ensured a seamless booking process
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of the facility and creating welcoming, positive experiences.
- Ensured the facility's cleanliness and upkeep, supporting a positive customer experience
- Assisted with conflict resolution during partnership negotiations and acquisitions.
HEAD SWIM COACH
YMCA OF NORTHERN COLORADO
06.2021 - 08.2021
- Led a team of 50 swimmers, developing and executing personalized training programs for various skill levels (ages 5-17)
- Organized and managed swim meets, team events, and community outreach initiatives to strengthen team morale and community involvement
- Maintained clear communication with parents and team members through regular emails, spreadsheets, and volunteer coordination
HEAD LIFEGUARD
YMCA OF NORTHERN COLORADO
12.2017 - 06.2021
- Supervised a team of 30 lifeguards, ensuring staff compliance with safety protocols and effective communication with the Aquatics Director
- Created and managed staff schedules, optimizing coverage and enhancing operational efficiency
- Delivered exceptional guest service, addressing customer needs and resolving issues, ensuring a safe and welcoming environment
NURSERY WORKER
CRESTVIEW CHURCH
02.2016 - 12.2017
- Provided attentive childcare and fostered positive relationships with both children and parents
- Maintained detailed logs of child activities and communicated effectively with parents regarding their child's progress
- Maintained cleanliness and organization of the nursery, ensuring a hygienic and safe environment for children
ASSISTANT MANAGER
VECTOR MARKETING
05.2017 - 10.2017
- Led virtual and in-person customer meetings, demonstrating products and delivering presentations to drive sales and customer engagement
- Set a high standard of professionalism and sales excellence, motivating the sales team to meet and exceed targets
- Conducted recruitment interviews, hired staff, and facilitated employee onboarding and training
- Organized and led team meetings to set objectives, discuss strategies, and foster teamwork
SWIM INSTRUCTOR
ELKS LODGE
05.2014 - 08.2016
- Taught swimming lessons and water safety to children of all ages, ensuring a safe and engaging learning environment
- Fostered positive relationships with parents and children, providing progress updates and addressing concerns
- Created individualized lesson plans tailored to each swimmer's abilities, promoting skill development
Education
BACHELOR'S DEGREE - MARKETING
ARIZONA STATE UNIVERSITY
05.2024
ASSOCIATE DEGREE - BUSINESS ADMINISTRATION
RED ROCKS RANGE COMMUNITY COLLEGE
05.2022
HIGH SCHOOL DIPLOMA -
BOULDER HIGH SCHOOL
Boulder05.2017
Skills
- Leadership & Team Management
- Customer Relations & Service Excellence
- Communication & Interpersonal Skills
- Marketing & Social Media Management
- Project & Event Management
- Conflict Resolution & Problem Solving
- Training & Development
- Time Management & Prioritization
- Customer Engagement & Retention
- Microsoft 365
- Canva
- Team management
Accomplishments
- 2x Starbucks Partner of the Quarter
- Co-founder, Volleyball Club – Outstanding Student Organization Leadership & Service Award, Front Range Community College, 2018-2019
Certification
- First Aid/CPR/AED (National CPR Foundation, expires Jan 2026)
Timeline
BOYS VOLLEYBALL HEAD COACH
NIWOT HIGH SCHOOL
02.2024 - Current
BOYS VOLLEYBALL MEDIA MARKETING MANAGER/HEAD COACH
COLORADO ELITE VOLLEYBALL
10.2023 - Current
BARISTA
STARBUCKS
06.2022 - Current
CUSTOMER RELATIONS SPECIALIST
THE OVERLOOK (THROUGH YMCA)
06.2021 - 06.2022
HEAD SWIM COACH
YMCA OF NORTHERN COLORADO
06.2021 - 08.2021
HEAD LIFEGUARD
YMCA OF NORTHERN COLORADO
12.2017 - 06.2021
ASSISTANT MANAGER
VECTOR MARKETING
05.2017 - 10.2017
NURSERY WORKER
CRESTVIEW CHURCH
02.2016 - 12.2017
SWIM INSTRUCTOR
ELKS LODGE
05.2014 - 08.2016
BACHELOR'S DEGREE - MARKETING
ARIZONA STATE UNIVERSITY
ASSOCIATE DEGREE - BUSINESS ADMINISTRATION
RED ROCKS RANGE COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA -
BOULDER HIGH SCHOOL
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