Marinez Morette
Winter Garden
Summary
Results-driven Internal Auditor experienced in internal auditing and compliance assessments. Enhanced organizational risk management and regulatory adherence through effective report writing and communication of audit findings. Contributed to strategic initiatives and product development while managing branch activities and customer service responsibilities.
Overview
14
14
years of professional experience
Work History
Internal Auditor
Caixa Economica Federal Bank
Brasília - Brazil
08.2019 - Current
- Evaluated internal controls, identifying risks and weaknesses to enhance compliance.
- Prepared detailed reports on audit findings, providing recommendations for improvements.
- Assisted in regulatory compliance assessments for banking operations.
- Reviewed transactions for accuracy and adherence to policies.
- Identified fraud risks and developed mitigation strategies, strengthening overall security.
- Performed testing of internal controls based upon strict regulations.
- Reported on internal controls recommendations to professionals.
- Trained junior auditors on auditing techniques and practices.
Executive Assistant
Caixa Economica Federal Bank
Brasília - Brazil
01.2015 - 08.2019
- Worked in the Debit Card team and the Credit/Debit Card Operations Compliance team.
- Managed internal and external audit requests and regulatory demands, ensuring compliance and readiness.
- Updated and communicated changes related to debit and credit card products to internal and external clients, enhancing clarity and understanding.
- Provided comprehensive support to senior executives, including Directors and Superintendents, ensuring effective operations.
- Ensured compliance with internal controls, including the analysis of external regulations.
- Managed executive schedules and coordinated meetings for senior bank officials.
- Prepared correspondence and documentation for internal and external communication.
- Maintained confidential records and files related to executive operations.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Monitored incoming emails and responded accordingly in a timely manner.
- Prepared reports, presentations, agendas, and minutes for the executive staff.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Conducted research and collected and analyzed data to prepare reports and documents.
- Handled confidential information with discretion and integrity.
- Handled sensitive information with discretion while maintaining confidentiality standards.
Executive Assistant
Caixa Economica Federal Bank
Brasília - Brazil
03.2013 - 01.2015
- Worked on the strategy and operations of insurance company products, such as insurance policies, savings bonds, and pension plans, managing tasks related to internal and external ombudsman services.
- Standardized and disseminated information to clients and customer service, ensuring clarity and consistency in communication.
- Managed executive schedules and coordinated meetings for senior bank officials, optimizing time management and resource allocation.
- Prepared correspondence and documentation for internal and external communication.
- Facilitated communication between departments to streamline workflow processes.
- Handled sensitive information with discretion while maintaining confidentiality standards.
- Maintained confidential records and files related to executive operations.
- Monitored incoming emails and responded accordingly in a timely manner.
- Answered telephone calls from customers or clients providing assistance where necessary.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation, facilitating smooth daily business operations.
- Served as a substitute Project Coordinator at the corporate headquarters.
- Conducted research and collected and analyzed data to prepare reports and documents.
- Facilitated communication between different departments within the organization.
- Managed communication flow by forwarding emails, transferring calls, and organizing files for easy access.
Bank Clerk
Caixa Economica Federal Bank
Brasília - Brazil
09.2011 - 02.2013
- Delivered customer service and executed banking procedures to enhance branch operations.
- Worked with the analysis and approval of housing loans.
- Provided service to government employees, lawyers, and regular clients of the branch.
- Assisted clients with account inquiries and service requests.
- Maintained accurate records of financial transactions and client information.
- Coordinated with team members to improve daily operations and service delivery.
- Ensured compliance with banking policies and regulations consistently.
- Provided support in resolving client issues and complaints effectively.
- Utilized banking software to manage accounts and track transactions.
- Assisted customers with opening new accounts and completing account maintenance activities.
- Managed incoming calls from customers regarding account issues while providing solutions quickly.
- Responded to client inquiries promptly, ensuring high standards of customer service.
- Generated monthly reports detailing customer activity, transaction trends, and potential fraud cases.
- Advised customers on various products offered by the bank such as savings plans or investments.
- Analyzed credit histories and approved and denied applications for loans or credit cards.
- Issued debit cards, checks, and other banking materials to customers upon request.
- Reviewed documentation for loan applications before submitting them for approval.
- Opened new checking, savings and lines of credit for customer accounts.
- Built and maintained client relationships through quality, personalized interactions.
Education
Postgraduate - Project And Process Management
UNOESTE - University of Western São Paulo
São Paulo - Brazil03-2021
Postgraduate - Public Management
AVM Integrated Faculty
Rio De Janeiro - Brazil07-2016
Graduated - Biological Sciences
University of Brasília
Brasília - Brazil04-2011
MBA - Audit, Compliance, and Risk Management
Celso Lisboa University Center
Rio De Janeiro - BrazilSkills
- Audit testing
- Controls evaluation
- Regulatory compliance
- Risk management
- Report writing
- Attention to detail
- Problem solving
- Client relations
- Communication skills
Languages
English
Limited
Spanish
Limited
French
Limited
Portuguese
Native/ Bilingual
Affiliations
Internacional Experience
-Over 6 years living in Lebanon and 4 years in the Brazil-Bolivia border region.
-Extensive travel throughout Latin America, Central America, North America, Europe, Africa, and the Middle East.
-Completed a 3-week exchange program in the USA, focused on English language studies.
-Over 6 years living in Lebanon and 4 years in the Brazil-Bolivia border region.
-Extensive travel throughout Latin America, Central America, North America, Europe, Africa, and the Middle East.
-Completed a 3-week exchange program in the USA, focused on English language studies.
Timeline
Internal Auditor
Caixa Economica Federal Bank
08.2019 - Current
Executive Assistant
Caixa Economica Federal Bank
01.2015 - 08.2019
Executive Assistant
Caixa Economica Federal Bank
03.2013 - 01.2015
Bank Clerk
Caixa Economica Federal Bank
09.2011 - 02.2013
Postgraduate - Project And Process Management
UNOESTE - University of Western São Paulo
Postgraduate - Public Management
AVM Integrated Faculty
Graduated - Biological Sciences
University of Brasília
MBA - Audit, Compliance, and Risk Management
Celso Lisboa University Center