Marinez Smith
Milwaukee,WI
Summary
Reliable and service-oriented with experience in leadership, communication, problem-solving and efficiency. Strive to grow and develop my interpersonal and professional skills in hopes to build a career. Adept in personalizing guest experiences, directly assisting Human Resources and Sales with daily tasks, increasing customer satisfaction and managing day-to-day shift tasks.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
DoubleTree by Hilton
02.2023 - Current
- Maintains a friendly, approachable style to build relationships and work harmoniously with others at all times
- Greet and welcome guests in person and on phone; answer and direct inquiries to designated department
- Respond to clients' complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Leading shift assignments and tasks
- Facilitates correspondence with customers
- Train new employees in customer relations protocols
- Train new employees in guest services software and equipment
House Person/Front Desk
Courtyard by Marriott
07.2022 - 02.2023
- Provide refresh services to guest rooms during 2nd shift
- Maintaining the cleanliness of the hotel
- Maintaining guests' satisfaction with amenities and access within the hotel
- Assisting other employees on their daily tasks
- Greeting guest and providing assistant with belongings
- Fixing particular issues within the hotel
- Providing feedback with management about issues or potential problems throughout the property
- Training and helping new hires develop the proper skills in order for them to be successful
Bartending Manager
The Pioneer
08.2020 - 06.2022
- Preparing alcoholic or non-alcoholic beverages for bar and patrons
- Interacting with customers, taking orders and serving snacks and drinks
- Assessing bar customers' needs and preferences and making recommendations
- Training new hires and providing a proper introduction into the industry
- Maintaining a clean and orderly work station
- Cash-handling and balancing at the start and end of every shift
- Networking with local businesses for promotional purposes
- Marketing with potential sponsors for event planning
Barista/Cashier
Acoustic Cafe
11.2019 - 03.2020
- Maintained a clean and professional appearance and dining area for guest satisfaction
- Took coffee, food, and other beverage orders and prepared them for customers quickly and effectively
- Delivered excellent customer service and prompt food and beverage delivery
- Assisting coworkers in daily and nightly cleaning responsibilities
Cashier
Mega Holiday Eau Claire
06.2018 - 11.2019
- Exceptional work ethic and strict adherence to company policy and sales goals
- Display and organize products in a store for the customers to locate easily
- Greet guests and answer questions regarding goods or services solid
- Assist customers with purchases by processing their payment at registers
Hostess
Red Lobster
09.2017 - 05.2018
- Greeting all guests upon arrival
- Assisting guest with wait time
- Helping the guest navigate through the menu
- Recommending items and promotions
- Providing exquisite customer service
- Maintaining cleanliness throughout the restaurant
- Assisting servers during the clean-up process
- Maintaining a secure lobby
Education
Bachelor of Arts - Psychology
University of Wisconsin-Eau Claire
Eau Claire, WI05.2021
Skills
- Cleaning Experience
- Excellent attention to detail
- Taking initiative in leadership
- OnQ and PEP skills
- Serving Experience
- Front Desk
- Host/Hostess
- Cash Handling
- Retail Sales
- Upselling
- Hospitality
- Cleaning
- Hotel experience
- Bartending
- Highly dependable
- Time management
- Team management
- Organizational skills
- ADA Certification
Accomplishments
Employee of the Month: May 2023, October 2024
Timeline
Front Desk Receptionist
DoubleTree by Hilton
02.2023 - Current
House Person/Front Desk
Courtyard by Marriott
07.2022 - 02.2023
Bartending Manager
The Pioneer
08.2020 - 06.2022
Barista/Cashier
Acoustic Cafe
11.2019 - 03.2020
Cashier
Mega Holiday Eau Claire
06.2018 - 11.2019
Hostess
Red Lobster
09.2017 - 05.2018
Bachelor of Arts - Psychology
University of Wisconsin-Eau Claire
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