Marinna Freeze

• Recruited trained, and supervised residential staff members, ensuring efficient operations and high-quality service delivery.
• Created an environment conducive to community building among residents through social events and common area enhancements.
• Cultivated positive working environment within the residential team by providing ongoing support and guidance as needed.
• Enforced policies and safety standards.
• Provided crisis management and intervention during emergency situations.
• Ensured compliance with state regulations by conducting thorough inspections and addressing any issues promptly.
• Streamlined daily operations by creating efficient schedules for staff members based on residents'' needs.

• Enhanced patient satisfaction by streamlining appointment scheduling and providing friendly service.
• Reduced patient wait times by efficiently coordinating with medical staff to ensure timely appointments.
• Maintained organized patient records for easy retrieval and accurate billing practices.
• Increased office efficiency by creating clear communication channels between staff, patients, and healthcare providers.
• Facilitated seamless transitions for new patients by gathering necessary documentation and insurance information prior to appointments.
• Ensured compliance with HIPAA regulations, protecting sensitive patient information at all times.

• Reduced turnover rates for staff by providing ongoing training, support, and opportunities for professional growth.
• Managed budgets effectively, ensuring the allocation of resources to meet the needs of both residents and staff members.
• Enhanced communication with residents'' families through regular updates and open lines of communication.
• Ensured compliance with all state regulations and guidelines pertaining to residential care facilities.
• Implemented individualized care plans for each resident, resulting in improved overall well-being and personal growth.
• Coordinated staff schedules efficiently, ensuring adequate coverage for all shifts while minimizing overtime expenses.
• Promoted a safe living environment by conducting regular inspections and addressing potential hazards proactively.

• Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
• Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
• Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
• Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
• Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
• Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
• Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.

• Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.
• Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
• Reduced delinquency rates with consistent follow-up calls and persuasive communication techniques.
• Streamlined collection processes, optimizing efficiency through automation and prioritization of high-risk accounts.
• Collaborated with legal team to prepare documentation for court proceedings, ensuring compliance with regulations and proper representation of the company''s interests.
• Conducted thorough research and investigations into debtor backgrounds, identifying assets and potential leverage points for negotiations.
• Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.

This position was closed down due to Covid 19.

• Prevented potential crises by proactively identifying triggers and risk factors in clients'' lives.
• Collaborated with multidisciplinary teams to ensure comprehensive support for clients during crisis situations.
• Improved overall team efficiency through regular training sessions and process improvements.
• Provided emotional support to clients, enabling them to better cope with challenging situations.
• Maintained accurate records and documentation in compliance with regulatory requirements, ensuring seamless service delivery.
• Provided emergency response in crisis situations to diffuse tensions and prevent violence.
• Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
• Documented risk to each client and context of concerns.

Stayed within this company currently (2024) as a relief worker.