Marinna Oliveira
Everett,MA
Summary
Proven to excel in high-pressure environments, I leveraged my multitasking and exceptional customer service skills at Yard House to enhance guest satisfaction and streamline operations. My adeptness at POS operation and team collaboration resulted in a noticeable improvement in service delivery efficiency.
Motivated employee with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server/Host
Yard House
2023.03 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Bartender
Yard House
2024.01 - 2024.06
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Host/Server
Cask 'n Flagon
2022.01 - 2023.03
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Catering Assistant
Viga Eatery
2021.08 - 2022.02
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.
- Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Set up and broke down event spaces efficiently, ensuring timely completion of tasks while minimizing disruption to guests.
- Collaborated with team members to execute seamless catering events for clients.
- Coordinated closely with other staff members during events for smooth service delivery.
Barista
Style Cafe
2020.08 - 2021.08
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Controlled line and crowd with quick, efficient service.
Cashier/Catering Assistant
Viga Eatery
2017.11 - 2020.03
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
High School Diploma -
Escola Estadual Barão De Mauá
Rio De Janeiro, Brazil12.2016
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Cleanliness standards
- Menu Memorization
- Food Running
- Order Accuracy
- Supply Restocking
- Point of sale operation
- Relationship Management
- Allergy awareness
- Guest Seating
- Team Player
- Reliable and Responsible
- Warm and Friendly
- Adaptable and Flexible
- Problem-Solving
- Cool Under Pressure
- Excellent Communication
- Conflict and Complaint Resolution
- Strong multitasking
Languages
Portuguese
English
Spanish
Certification
- Certified Cicerone® - Cicerone Certification Program.
- Certified Beer Server – Cicerone Certification Program.
Timeline
Bartender
Yard House
2024.01 - 2024.06
Server/Host
Yard House
2023.03 - Current
Host/Server
Cask 'n Flagon
2022.01 - 2023.03
Catering Assistant
Viga Eatery
2021.08 - 2022.02
Barista
Style Cafe
2020.08 - 2021.08
Cashier/Catering Assistant
Viga Eatery
2017.11 - 2020.03
High School Diploma -
Escola Estadual Barão De Mauá
- Certified Cicerone® - Cicerone Certification Program.
- Certified Beer Server – Cicerone Certification Program.
Similar Profiles
Zashia WashingtonZashia Washington
Server at Yard HouseServer at Yard House
Matthew SwansonMatthew Swanson
Busser/Head Barback at Yard HouseBusser/Head Barback at Yard House
WENDY VALLADARESWENDY VALLADARES
Server/Server Trainer at Yard HouseServer/Server Trainer at Yard House