Marino M. Callum
Hapeville
Summary
A career driven individual seeking a new opportunity to secure a challenging position in an environment where I can utilize my skills, education and experience to contribute to the overall success of a company.
Overview
17
17
years of professional experience
Work History
Professional Barber
House of Legends
09.2021 - Current
- Participated in ongoing professional development opportunities, staying current on latest trends and techniques in the industry.
- Developed strong community relationships through daily interactions, building trust and rapport with diverse individuals.
- Maintained a calm and professional demeanor in high pressure situations.
- Demonstrated attention to detail and situational awareness while multitasking.
- Practiced de-escalation techniques and conflict resolution in high-stress customer service situations.
Gate Agent
Delta Airlines
07.2019 - 08.2020
- Met deadlines in order to ensure a safe, on time departure and arrival
- Utilized system codes to resolve customer discrepancies
- Operated the jet way to embark and disembark passengers in a timely fashion
- Processed passengers through an air terminal using automated and non-automated systems in accordance with applicable guidelines
- Authenticated all flight documentation and filed correctly
Warehouse Cargo Agent
Delta Airlines
02.2012 - 07.2019
- Manually enter or electronically scan barcodes containing shipping information into a database
- Prepare manifests showing the amount of airplane baggage per passenger, mail and freight weights, then transmit data to destinations
- Input/schedule payments in database system
- Prepare and examine bills of lading to determine shipping charges and tariffs
- Expedite and route movement of incoming and outgoing cargo and freight shipments
- Utilize a forklift for moving inventory in a safe and efficient manner using work instructions, visual management and computer interface
Owner/Family Operated
L&S Express Trucking
11.2008 - 03.2012
- Planned the itinerary for drivers to ensure timely pick-up and delivery of loads while following safety and government regulations
- Marketed services to new brokers to bring additional business and revenue
- Main point of contact for any escalations
Education
Industrial and Residential Wiring
Southern Crescent Technical College
Griffin, GA06.2013
Skills
- Customer service
- Working under pressure and prioritizing tasks
- Excellent written and verbal communication
- Teamwork
- Fast-paced learning and adaptability
- Managing a team
- Data analysis
- Highly motivated self-starter
- Verbal communication strength
Timeline
Professional Barber
House of Legends
09.2021 - Current
Gate Agent
Delta Airlines
07.2019 - 08.2020
Warehouse Cargo Agent
Delta Airlines
02.2012 - 07.2019
Owner/Family Operated
L&S Express Trucking
11.2008 - 03.2012
Industrial and Residential Wiring
Southern Crescent Technical College
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