MARIO A. DIALINOS
Middle River,MD
Summary
Security system technician with extensive experience in monitoring, diagnosing, and maintaining diverse security systems. Demonstrated capability to perform effectively under pressure and manage emergency situations. Strong technical skills contribute to enhanced operational efficiency and system reliability.
Overview
18
18
years of professional experience
Work History
Security System Technician
ICS Solutions
Jarrettsville, Maryland
02.2017 - Current
- Installed and configured security systems across various commercial properties.
- Performed routine maintenance on access control, surveillance cameras, and alarm systems to ensure optimal functionality.
- Conducted routine maintenance on access control, surveillance cameras, and alarm systems.
- Trained junior technicians on installation procedures and safety protocols, enhancing team capability.
- Collaborated with clients to assess security requirements and propose effective solutions.
- Provided technical support to clients through phone consultations and on-site assistance.
- Delivered technical support to clients via phone consultations and on-site assistance, resolving issues efficiently.
- Ensured compliance with industry standards for safety and security practices.
Service/Sales Representative
CINTAS CORPORATION
04.2010 - 07.2016
- Manage and grow accounts in the Uniform Rental Division.
- Up-sold and cross-sold additional products and services, contributing to increased sales revenue.
- Negotiated Service Agreement Renewals, ensuring long-term client retention and stability.
- Drove truck along established route to service and sell to existing customer base, enhancing customer satisfaction.
- Control inventory while working professionally and safely and within DOT regulations.
- DOT Certified: Have experience driving trucks over 10,000 and up to 26,000 pounds.
- Recognized as the Lost Business Champion for the 2014 fiscal year for effective account retention strategies.
- Recognized as Rookie of the Year in 2011 for outstanding performance.
- Washington DC & Baltimore, MD
Member Service and other
COSTCO WHOLESALE CORPORATION
08.2008 - 04.2010
- Member Services: Greeted members and verified receipts upon entry and exit.
- Gas Station: Helped members and signed off on fuel deliveries as well as cleaned spills.
- Operated cash register efficiently to process high volume of customer transactions.
- Loss Prevention: Prevented over $8,000 in lost merchandise.
- Front End: Maintained facility cleanliness and organized shopping carts for a welcoming environment.
- Lot Security: Provided security of Costco Employees during and after business close.
- Bakery: Made baked goods and assisted in Bakery cleanup.
- Warehouse Stocking: Stock warehouse with new merchandise while cleaning the facility.
- Maintenance: Provided general maintenance for the warehouse.
- July 2009 Employee of the Month and August 2009 Runner-Up.
- Baltimore, MD
Education
High School Graduate - English, Environmental Science
Kenwood High School
Baltimore, MD01-2008
Skills
- Acre Feenics access control
- Amag access control
- Bosch security systems
- Qognify VMS
- Axis video surveillance
- Qognify video management systems
- Milestone VMS
Timeline
Security System Technician
ICS Solutions
02.2017 - Current
Service/Sales Representative
CINTAS CORPORATION
04.2010 - 07.2016
Member Service and other
COSTCO WHOLESALE CORPORATION
08.2008 - 04.2010
High School Graduate - English, Environmental Science
Kenwood High School