MARIO ALIBASHI
Canton,MI
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Warehouse Supervisor
American Lumper Services
09.2024 - Current
- Supervised shipping and receiving, distribution and workplace safety.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Handled employee concerns promptly and effectively while maintaining open lines of communication amongst team members.
- Ensured safety compliance with regular inspections, staff training sessions, and adherence to OSHA regulations.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Handling day-to-day shipping and receiving overseeing more than 10k-18k packages per day.
Store Manager
Panda Express
09.2023 - 09.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Managed approximately 30 incoming calls and emails per day from customers and management.
Regional Operations Manager
Importadora East-West Eurotexx LTDA
02.2019 - 07.2023
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Developed processes to save on costs and prevent losses.
- Traveled to over 4 locations per week to manage each store and perform reviews of individual managers and employees.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
- Increased employee retention by implementing comprehensive training programs and opportunities for advancement.
Sales and Administrative Manager
Importadora East-West Eurotexx LTDA
02.2018 - 02.2019
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Completed monthly payroll for 13 employees.
General Manager
Importadora East-West Eurotexx LTDA
08.2017 - 02.2018
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
General Manager
D-Solution Call Center
03.2016 - 08.2017
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
Team Leader (Supervisor)
D-Solution Call Center
05.2015 - 03.2016
- As a new agent at the call center, I already knew how it feels to start a job without having the right experience. I was so excited to gain experience and really learn the ropes, but I also wanted to help others. New agents were being recruited and I started helping almost all of them. The employer saw that I had that “Team Leader Spirit” and the experience to match. They gained confidence in me and promoted me as a Team Leader, which is also known as a Supervisor. After hard work, dedication, and great results I made it to be one of the most successful Team Leaders of the D-Solution. Working as a call center rep really helped me refine my language skills, too.
Call Center Agent
D-Solution Call Center
05.2014 - 05.2015
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Boosted client retention rates by providing exceptional customer service and building rapport with callers.
Education
High School Diploma -
Muharrem Collaku
Pogradec, ALBANIA06.2012
Skills
- Problem-solving
- Operational reporting
- Safety procedures
- Staff training
- Quality control
- Task delegation
- Conflict resolution
- Performance improvement
Certification
- IELTSPreparation, IELTSCHILE February 2022 — May 2022
- Landmark Training, Landmark December 2023
- ServSafe Certification, ServSafe October 2023 — October 2023
LANGUAGES
Albanian
English
Turkish
Spanish; Castilian
Italian
Accomplishments
- Supervised team of 35 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved sales growth through effectively helping with day to day operations of all the stores under my management.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Warehouse Supervisor
American Lumper Services
09.2024 - Current
Store Manager
Panda Express
09.2023 - 09.2024
Regional Operations Manager
Importadora East-West Eurotexx LTDA
02.2019 - 07.2023
Sales and Administrative Manager
Importadora East-West Eurotexx LTDA
02.2018 - 02.2019
General Manager
Importadora East-West Eurotexx LTDA
08.2017 - 02.2018
General Manager
D-Solution Call Center
03.2016 - 08.2017
Team Leader (Supervisor)
D-Solution Call Center
05.2015 - 03.2016
Call Center Agent
D-Solution Call Center
05.2014 - 05.2015
High School Diploma -
Muharrem Collaku
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