MARIO ALLEN
Euless,Texas
Summary
MISSION: To participate with a financial services team for a company in such a way that ensures customers are satisfied with products and services, increases revenues/profits, and encourages team members to learn new skills and grow professionally.
Overview
26
26
years of professional experience
Work History
Station Manager
08.2017 - Current
- Inventory Management: Plan and manage the daily return of leased automobiles and small trucks by customers to the company’s station with the highest sales volume in Texas
- Manage daily inventory of 10,000 vehicles assigned to our station during the summer high season and 8,000 vehicles in the winter season
- Inventory value ranges from $240 million to $300 million
- Supervision/Staff Development: Hire, train, supervise, develop, evaluate performance, and recommend promotion of 19 employees, including 16 Vehicle Return Agents and 3 Customer Service Representatives
- Provide ongoing training to team members in company policies and procedures to support them to achieve and exceed company goals for service and profitability
- Training Processes for Enterprise’s Odyssey Software: Train team members in the efficient use of
- Enterprise’s proprietary version of Odyssey software for handheld devices
- Ensure team members operate the system in an accurate, timely, and proficient manner
- O Vehicle Returns: Train team members to receive vehicle and keys from customers, conduct a vehicle walk-around, documenting in Odyssey any damage to the vehicle, and interviewing customers regarding vehicle damage
- O Fuel Incentive: Train team members to monitor amount of fuel returned in the vehicle and record payment in Odyssey for amount of fuel used by customer
- O Vehicle Maintenance: Schedule and monitor routine and preventive vehicle maintenance, fueling, cleaning, and repairs in two off-site Maintenance facilities near the Airport
- Achievements - Sales Awards, Highest Customer Service Awards:
- Revenues/Profits: Participate with a management team recognized by senior management for consistently meeting and exceeding company goals for service and profitability.
Assistant Manager
DFW Airport
, Texas
05.2015 - 08.2017
Assistant Manager
Arlington, Euless, Texas
05.2013 - 08.2015
- Sales Management: Planned and supervised daily sales operations in different stations in the Dallas/Fort
- Worth market during a 4-year period
- Managed sales, vehicle returns, staffing/payroll, vehicle damage, and operations reporting
- Each station was progressively larger than the previous one
- Hired, trained, supervised, and evaluated performance of 10-25 employees, including Sales Agents, Vehicle Return
- Agents, and Customer Service Representatives.
Management Trainee
08.2011 - 05.2013
- Operations Training: Learned various skills required to perform proficiently in each assigned position
- Learned quickly and trained new-hire employees in required skills.
ENTERPRISE HOLDINGS, INC
Fort Worth, Texas
08.2011 - Current
Collections Representative
GM FINANCIAL
Arlington, Texas
08.2007 - 08.2011
- Financial Services: Managed collections for a portfolio of 300-325 continually changing accounts of auto loans past due for 5-45 days by customers of one of the nation’s largest financial services companies
- Negotiated payment terms for past-due accounts with customers to restore loans to good standing
- Skip- traced location of borrowers by researching and identifying their employers and current residences.
Education
Bachelor of Arts Degree - Business Administration
The University of Texas At Arlington
Arlington, TXSkills
- 1 year of SAP FICO Training
- Large-Scale Events Planning
- Office Management Software
- Excellent typing skills- 70 WPM
- Superb Critical Thinking skills
Timeline
Station Manager
08.2017 - Current
Assistant Manager
DFW Airport
05.2015 - 08.2017
Assistant Manager
05.2013 - 08.2015
Management Trainee
08.2011 - 05.2013
ENTERPRISE HOLDINGS, INC
08.2011 - Current
Collections Representative
GM FINANCIAL
08.2007 - 08.2011
Bachelor of Arts Degree - Business Administration
The University of Texas At Arlington
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